Error about backend database

[abaack]

Successfully installed the appliance and linked two vCenter accounts.  Everything is green on the appliance website.  When I go to vmware.com support and click Skyline I get this error and not sure what it means:

There was an issue with validating your login credentials against our backend database.

[VishShah]

Hello,

Please share a few details about your organization name and EA details, I will send you a private message so you can share these details on my official email.

[VishShah]

Hello Adam,

I have reported this issue to my backend team for further investigation, we will update you soon once its resolved.

[VishShah · Accepted solution]

Advisor Login issue is resolved.