Ody42
Contributor
Contributor

Cannot add vcenter server in Skyline

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Hello to all

I'm trying to setup a Skyline collector. At the step where I must add a vcenter server, after i fill all necessary info (vceneter address etc.), when I click ADD I get the following error

Couldn't create collection task to test endpoint. -> java.lang.RuntimeException: Couldn't login the client. -> Couldn't login the client. -> General failure. -> Internal server error

I googled around and I found some workarounds (like rebooting Collector appliance etc.) but nothing worked for me.

Any Ideas?

Thanks a lot

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Aditya2018
VMware Employee
VMware Employee

Hello Ody42,

Welcome to Skyline Community!

The error you recived occurs if the Skyline collector is not able to connect with SSO, it could be due to custom SSO configuration. It could be either an external PSC or an custom domain(other than vsphere.local).

Enable Custom SSO configuration on the wizard, the following documentation should help you with filling in the details:

pastedImage_1.png

Configure vCenter Server

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc

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6 Replies
ryanrpatel
Enthusiast
Enthusiast

Did you already try a different browser? What java version are you running?

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Aditya2018
VMware Employee
VMware Employee

Hello Ody42,

Welcome to Skyline Community!

The error you recived occurs if the Skyline collector is not able to connect with SSO, it could be due to custom SSO configuration. It could be either an external PSC or an custom domain(other than vsphere.local).

Enable Custom SSO configuration on the wizard, the following documentation should help you with filling in the details:

pastedImage_1.png

Configure vCenter Server

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc

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Ody42
Contributor
Contributor

Hello again

After your help from , I was able to login and start the collector.

Everything looks running now

However, in Skyline Advisor page the collector appears as inactive and In don;t get any information, even regarding inventory

Should I perform any additional actions?

Best regards

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sri_vmware
VMware Employee
VMware Employee

Hi Ody42,

No additional steps are required. Usually, it takes up to 48 hours before we can see the proactive findings and recommendations.

Sincerely
Srikanth HS
Skyline Support Moderator
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Ody42
Contributor
Contributor

Thanks a lot

I'll be waiting

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Ody42
Contributor
Contributor

Hello again

Today I can see the results of the scan and the reporter

I will close the case now

Thank you very much for the support

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