dustinm123
Contributor
Contributor

Can't connect Collector to MyVmware account

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Greetings,

When setting up the Collector, I get the error "The My VMware account or EA number you have selected is not associated with a Skyline enabled entitlement account." when connecting to my MyVmware account. I received an invitation for the Production Support Early Access and saw the limit of 250 customers, but I have no idea if I'm getting this error because the 250 limit has already been exhausted, or because of another reason.

Thanks in advance for any guidance or assistance.

-dustin

MyVMware email address: mollo@sonoma.edu, Sonoma State University

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AjayChananaVMwa
VMware Employee
VMware Employee

Hi Dustin,

We have this corrected on our backend server, kindly try to register the appliance now.

If you face any issues, please update the post. We will be there to help.

Sincerely,
Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6

View solution in original post

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AjayChananaVMwa
VMware Employee
VMware Employee

Hi Dustin,

Thanks for your post, please provide your EA number. We will check on our side if there is some issues.

Sincerely,
Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6
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dustinm123
Contributor
Contributor

I'd happily post that if I knew what an "EA number" was.

Edit: Is that the same as our account number? If so, that is 116958912.

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AjayChananaVMwa
VMware Employee
VMware Employee

Hi Dustin,

Thanks for the information, I am working on it, will get back to you with an update.

Sincerely,
Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6
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AjayChananaVMwa
VMware Employee
VMware Employee

Hi Dustin,

We have this corrected on our backend server, kindly try to register the appliance now.

If you face any issues, please update the post. We will be there to help.

Sincerely,
Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6

View solution in original post

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dustinm123
Contributor
Contributor

Things are working this morning. Thank you for the assistance.

-d

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