Appliance password not working

[Gadgetgeek]

The appliance password I set isn't working. I cannot get into the console to upgrade to the latest release.

I have attempted to recover the password as suggested on other appliances. The password change never seems to take effect.

Are there procedures for resetting the password? Should I deploy a new appliance?

[Yuva_1990]

Hi

I understand that you want to reset the admin password for the appliance.Please find the below steps

To reset the Skyline collector Admin account password:

1. Login into the console of the collector appliance.
2. Locate the credentials.json file
3. Rename file to credentials.old.
4. Reboot appliance.
5. Admin account password will reset to "default".

Regards,

Yuvaraj.

Skyline Support Moderator.

[Gadgetgeek]

Helpful, but you don't tell me where to find the credentials.json file. I'm a Windows user, and can navigate a bit in linux, but this file is unfamiliar.

Figured it out, eventually.

1. Login to the console of the appliance.
   1. Press [spacebar] at the logo to pause the bootup.
   2. Press [e] to enter the editor
   3. Append rw init=/bin/bash to the linux line.
   4. Press [F10] to boot.
2. Locate the credentials.json file
   1. Issue the command find / -name "*.json"
   2. Discover the file is in /usr/local/skyline/ccf/config/generated/credentials.json
3. Rename the file to credentials.old
   1. Use the move command to rename, not rename.
   2. mv /usr/local/skyline/ccf/config/generated/credentials.json credentials.old
4. Reboot the appliance
   1. none of the reboot / restart commands worked. I had to just power off/on the computer.

After rebooting I was still unable to login as "admin" with "default".

[Gadgetgeek · Accepted solution]

The steps above were to reset the application password. I followed these instructions to reset the root password on the machine:

1. Login to the console of the appliance.
   1. Press [spacebar] at the logo to pause the bootup.
   2. Press [e] to enter the editor
   3. Append rw init=/bin/bash to the linux line.
   4. Press [F10] to boot.
2. Issue the command passwd
3. Enter the new root password.
4. Unmount the filesystem with umount /
5. Power off/on the virtual appliance, and login to the manager at https://<ip>:5480

Thanks for the call! I've actually tried this procedure before but it did not work.  It worked this time around.