VMware Support Community
Gadgetgeek
Enthusiast
Enthusiast

After upgrading to 1.3 none of my collectors are working

Red bar at top ! Your Collector is not running

Attempting to start them or restart them says "Something bad happened".

Diagnosing just shows screen to restart. - Failed to restart endpoint. There was an error: something bad happened.

Here is the log:

at java.lang.Thread.run(Thread.java:748)

at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:678)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:760)

at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)

at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:118)

at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:281)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:260)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:352)

at org.eclipse.jetty.server.Server.handle(Server.java:531)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:535)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:865)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388)

at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427)

at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473)

at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154)

at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305)

at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317)

at org.glassfish.jersey.internal.Errors.process(Errors.java:267)

at org.glassfish.jersey.internal.Errors.process(Errors.java:297)

at org.glassfish.jersey.internal.Errors.process(Errors.java:315)

at org.glassfish.jersey.internal.Errors$1.call(Errors.java:267)

at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271)

at org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:326)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:102)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:347)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:389)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:99)

at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:160)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:161)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:144)

at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81)

at java.lang.reflect.Method.invoke(Method.java:498)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at sun.reflect.GeneratedMethodAccessor14.invoke(Unknown Source)

at com.vmware.skyline.collector.api.services.CollectorApiServices.getEndpointState(CollectorApiServices.java:373)

at com.vmware.fieldtools.collector.c3.SkylineCollector.getEndpointStatus(SkylineCollector.java:605)

2018-06-28 21:32:16,368 ERROR [qtp786716359-31] c.v.s.c.a.e.ApiExceptionMapper [ApiExceptionMapper.java:55] [] exception java.lang.NullPointerException

at java.lang.Thread.run(Thread.java:748)

at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:678)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:760)

at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)

at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:118)

at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:281)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:260)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:352)

at org.eclipse.jetty.server.Server.handle(Server.java:531)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:535)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:865)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388)

at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427)

at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473)

at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154)

at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305)

at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317)

at org.glassfish.jersey.internal.Errors.process(Errors.java:267)

at org.glassfish.jersey.internal.Errors.process(Errors.java:297)

at org.glassfish.jersey.internal.Errors.process(Errors.java:315)

at org.glassfish.jersey.internal.Errors$1.call(Errors.java:267)

at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271)

at org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:326)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:102)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:347)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:389)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:99)

at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:160)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:161)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:144)

at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81)

at java.lang.reflect.Method.invoke(Method.java:498)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at sun.reflect.GeneratedMethodAccessor14.invoke(Unknown Source)

at com.vmware.skyline.collector.api.services.CollectorApiServices.getEndpointState(CollectorApiServices.java:373)

at com.vmware.fieldtools.collector.c3.SkylineCollector.getEndpointStatus(SkylineCollector.java:605)

2018-06-28 21:32:16,365 ERROR [qtp786716359-138] c.v.s.c.a.e.ApiExceptionMapper [ApiExceptionMapper.java:55] [] exception java.lang.NullPointerException

at java.lang.Thread.run(Thread.java:748)

at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:678)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:760)

at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)

at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:118)

at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:281)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:260)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:352)

at org.eclipse.jetty.server.Server.handle(Server.java:531)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:535)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:865)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388)

at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427)

at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473)

at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154)

at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305)

at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317)

at org.glassfish.jersey.internal.Errors.process(Errors.java:267)

at org.glassfish.jersey.internal.Errors.process(Errors.java:297)

at org.glassfish.jersey.internal.Errors.process(Errors.java:315)

at org.glassfish.jersey.internal.Errors$1.call(Errors.java:267)

at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271)

at org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:326)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:102)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:347)

at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:389)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:99)

at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:160)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:161)

at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:144)

at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81)

at java.lang.reflect.Method.invoke(Method.java:498)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at sun.reflect.GeneratedMethodAccessor14.invoke(Unknown Source)

at com.vmware.skyline.collector.api.services.CollectorApiServices.getEndpointState(CollectorApiServices.java:373)

at com.vmware.fieldtools.collector.c3.SkylineCollector.getEndpointStatus(SkylineCollector.java:605)

2018-06-28 21:32:16,363 ERROR [qtp786716359-30] c.v.s.c.a.e.ApiExceptionMapper [ApiExceptionMapper.java:55] [] exception java.lang.NullPointerException

at java.lang.Thread.run(Thread.java:748)

at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:678)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:760)

at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)

at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)

at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:118)

at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:281)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:260)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:352)

at org.eclipse.jetty.server.Server.handle(Server.java:531)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)

at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)

at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:535)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:865)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341)

at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388)

at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427)

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3 Replies
Yuva_1990
Hot Shot
Hot Shot

Hi Geoff,

Thanks for your time on call.As discussed on call I have sent you an E-mail with steps to enable ssh and collect logs.

Regards,

Yuvaraj.

Skyline Support Moderator.

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Yuva_1990
Hot Shot
Hot Shot

Customer update

customer have deployed a new collector 1.3 and added the Vcenter.Unable to get the logs from the old appliance since the network service was not working

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Gadgetgeek
Enthusiast
Enthusiast

I archived the virtual machine if you want a copy of it. Otherwise I'm going with the new 1.3 template that I downloaded and deployed.

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