vCenter Service Status - VR Management

[mkozak]

Our vCenter Service Status is showing an error under VR Management.

"Unable to retrieve health data from https://xx.xx.xx.xx:8080/service/hms/cgi/health.py"

This error is pointing at the ip address of our VRMS server.  This error is displayed for both our vcenter implementations pointing at our VMRS servers at each location.

[TSENEB]

hello,

i have the same problem !!!!!!!!!!!!!!!

please help!!!!!!!!!!!

thanks

[mkozak]

I just got this resolved today, through vmware support.  I can't completly describe what all they did to fix the problem.  The issue was with the SSL thumbprint of the VRMS servers that were stored in vCenter.  I asked if there was a KB article, but was told it was internal only.

[Dave_McD]

I am having the same problem. Can we please have a KB with the fix for this so we do not all have to individually log a job?

[kwerneburg]

Hi folks, this is a problem if the SSL certificate thumbprint used for service health queries has not been updated.

The regular VR traffic thumbprint may be fine, but there is a different service all together that is used for health checks to reflect in the service status.

I've done a blog post outlining the fix, though it's something that will be patched up in the future.

http://blogs.vmware.com/vsphere/2012/07/vrm-service-red-alert.html

Hope that helps!

-Ken

[Dave_McD]

Brilliant, thanks Ken, that worked! I wouldn't have worked that out in a month of Sundays!

[ConwyGogledd]

Just want to pass on my thanks - this worked for me.  It only takes 10 or 15 minutes to do - just be careful! 

Thanks again

Scott

[CNoStars]

Will this solution work if your vCenter server is the VCSA?

Thank you.....