juriskrumins
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Enthusiast

SRM reprotect failure.

I've successfully made a test and failover from siteA to siteB. But unfortunately when I try to do "Reprotect", I constantly get following error: Error - Failed to reverse replication for failed over devices. SRA command 'prepareReverseReplication' failed. Address of the storage array is not reachable. Storage array might be down or IP address entered might be incorrect. Ensure that the storage array is up and running and the IP address of the storage array is reachable through the command line interface.

We're using NetAPP and Array based replication using SRA 2.1

VMware SRM 5.5

The only way I can make "Reprotect" is manually do resync on storage, remove "Protection Groups" and "Recovery Plan" thus loosing SRM configuration. After recreation of groups and plans I can make failover. So maybe somebody can share some secret knowledge on how to solve this problem or at least troubleshoot all this.

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4 Replies
juriskrumins
Enthusiast
Enthusiast

I've finally managed to get complete output from SRA commands executed by SRM. Here we go for "prepareReverseReplication":

2014-08-12T07:18:42.062Z [07436 verbose 'SraCommand' opID=872BA37A-000004AC] Input for prepareReverseReplication:

--> <?xml version="1.0" encoding="UTF-8"?>

--> <Command xmlns="http://www.vmware.com/srm/sra/v2">

-->   <Name>prepareReverseReplication</Name>

-->   <OutputFile>C:\Windows\TEMP\vmware-SYSTEM\sra-output-68-35</OutputFile>

-->   <StatusFile>C:\Windows\TEMP\vmware-SYSTEM\sra-status-69-107</StatusFile>

-->   <LogLevel>verbose</LogLevel>

-->   <LogDirectory>C:\ProgramData\VMware\VMware vCenter Site Recovery Manager\Logs\SRAs\ONTAP</LogDirectory>

-->   <Connections>

-->     <Connection id="primary">

-->       <Addresses>

-->         <Address id="arrayIp">10.0.9.23</Address>

-->       </Addresses>

-->       <Username>***</Username>

-->       <Password>***</Password>

-->       <Opaques>

-->         <Opaque id="NFS IP">10.0.13.23</Opaque>

-->       </Opaques>

-->     </Connection>

-->   </Connections>

-->   <PrepareReverseReplicationParameters>

-->     <ArrayId>riga-na-a</ArrayId>

-->     <PeerArrayId>london-na-a</PeerArrayId>

-->     <Devices>

-->       <Device id="/vol/NFS">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>NFS</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:NFS</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/dnsquorum/dnsquorum">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>dnsquorum</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:dnsquorum</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/rdm/rdm">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>rdm</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:rdm</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/sql/sql">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>rdm</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:rdm</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->                         <SyncSnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>sql</ReplicatedDevice>

-->                               <SourceDevice>london-na-a:sql</SourceDevice>

-->                               <ops-throttle/>

-->                               <sync-mode>sync</sync-mode>

-->                               <visibility-frequency>0</visibility-frequency>

-->             </SyncSnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/sql3as/sql3as">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>rdm</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:rdm</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->                         <SyncSnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>sql3as</ReplicatedDevice>

-->                               <SourceDevice>london-na-a:sql3as</SourceDevice>

-->                               <ops-throttle/>

-->                               <sync-mode>sync</sync-mode>

-->                               <visibility-frequency>0</visibility-frequency>

-->             </SyncSnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/sql3db/sql3db">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>rdm</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:rdm</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->                         <SyncSnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>sql3db</ReplicatedDevice>

-->                               <SourceDevice>london-na-a:sql3db</SourceDevice>

-->                               <ops-throttle/>

-->                               <sync-mode>sync</sync-mode>

-->                               <visibility-frequency>0</visibility-frequency>

-->             </SyncSnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/sql3log/sql3log">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>rdm</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:rdm</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->                         <SyncSnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>sql3log</ReplicatedDevice>

-->                               <SourceDevice>london-na-a:sql3log</SourceDevice>

-->                               <ops-throttle/>

-->                               <sync-mode>sync</sync-mode>

-->                               <visibility-frequency>0</visibility-frequency>

-->             </SyncSnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/sqldb/sqldb">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>rdm</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:rdm</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->                         <SyncSnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>sqldb</ReplicatedDevice>

-->                               <SourceDevice>london-na-a:sqldb</SourceDevice>

-->                               <ops-throttle/>

-->                               <sync-mode>sync</sync-mode>

-->                               <visibility-frequency>0</visibility-frequency>

-->             </SyncSnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/sqllog/sqllog">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>rdm</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:rdm</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->                         <SyncSnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>sqllog</ReplicatedDevice>

-->                               <SourceDevice>london-na-a:sqllog</SourceDevice>

-->                               <ops-throttle/>

-->                               <sync-mode>sync</sync-mode>

-->                               <visibility-frequency>0</visibility-frequency>

-->             </SyncSnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->       <Device id="/vol/sqlquorum/sqlquorum">

-->         <ReplicationSettings>

-->                         <SnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>sqlquorum</ReplicatedDevice>

-->                               <Schedule days-of-month="*" days-of-week="*" hours="*" minutes="0-55/5"/>

-->                               <SourceDevice>london-na-a:sqlquorum</SourceDevice>

-->                               <Throttle/>

-->             </SnapmirrorScheduleInfo>

-->                         <SyncSnapmirrorScheduleInfo xmlns="http://www.netapp.com/sra20">

-->                               <ReplicatedDevice>sqllog</ReplicatedDevice>

-->                               <SourceDevice>london-na-a:sqllog</SourceDevice>

-->                               <ops-throttle/>

-->                               <sync-mode>sync</sync-mode>

-->                               <visibility-frequency>0</visibility-frequency>

-->             </SyncSnapmirrorScheduleInfo>

-->           </ReplicationSettings>

-->       </Device>

-->     </Devices>

-->   </PrepareReverseReplicationParameters>

--> </Command>

2014-08-12T07:18:42.065Z [07436 verbose 'SysCommandWin32' opID=872BA37A-000004AC] Starting process: "C:\Program Files\VMware\VMware vCenter Site Recovery Manager\external\perl-5.14.2\bin\perl.exe" "C:/Program Files/VMware/VMware vCenter Site Recovery Manager/storage/sra/ONTAP/command.pl"

2014-08-12T07:18:42.065Z [08360 verbose 'PropertyProvider' ctxID=7ab05ec1 opID=872BA37A-000004AC] RecordOp REMOVE: coordinator["coordinator-15433"], MultiSiteOperationManager

2014-08-12T07:18:42.066Z [07436 verbose 'SraCommand' opID=872BA37A-000004AC] Resetting SRA command timeout to '300' seconds in the future

2014-08-12T07:18:42.066Z [07436 verbose 'SraCommand' opID=872BA37A-000004AC] Listening for updates to file 'C:\Windows\TEMP\vmware-SYSTEM\sra-status-69-107'

2014-08-12T07:18:42.998Z [03104 verbose 'PropertyProvider' ctxID=1869e96c] RecordOp ASSIGN: items[0], 527a52e5-233a-a996-5afa-71709fab48fa

2014-08-12T07:18:50.422Z [08540 info 'SraCommand' opID=872BA37A-000004AC] prepareReverseReplication's stdout:

-->

--> 12-08-2014T07:18:42  NetApp FAS/V-Series Storage Replication Adapter Version 2.1 Build Date 09-08-2013

--> 12-08-2014T07:18:42  Starting script

--> 12-08-2014T07:18:42  Key /vol/NFS 

--> 12-08-2014T07:18:42  Key /vol/dnsquorum/dnsquorum 

--> 12-08-2014T07:18:42  Key /vol/rdm/rdm 

--> 12-08-2014T07:18:42  Key /vol/sql/sql 

--> 12-08-2014T07:18:42  Key /vol/sql3as/sql3as 

--> 12-08-2014T07:18:42  Key /vol/sql3db/sql3db 

--> 12-08-2014T07:18:42  Key /vol/sql3log/sql3log 

--> 12-08-2014T07:18:42  Key /vol/sqldb/sqldb 

--> 12-08-2014T07:18:42  Key /vol/sqllog/sqllog 

--> 12-08-2014T07:18:42  Key /vol/sqlquorum/sqlquorum 

--> 12-08-2014T07:18:42  Filer IP Address : 10.0.9.23

--> 12-08-2014T07:18:42  arrayId : riga-na-a

--> 12-08-2014T07:18:42  peerArrayId : london-na-a

--> 12-08-2014T07:18:42  prepareReverseReplication

--> 12-08-2014T07:18:42  Using Secure-HTTP

--> 12-08-2014T07:18:43  Skipping this path /etc/exports since there are no r/w rules

--> 12-08-2014T07:18:43  adding nfs export path=/vol/NFS

--> 12-08-2014T07:18:43  adding nfs export path=/vol/NFSriga

--> 12-08-2014T07:18:43  adding nfs export path=/vol/placeholder

--> 12-08-2014T07:18:43  Checking existence of storage device /vol/NFS

--> 12-08-2014T07:18:44  Storage device /vol/NFS is a NFS export

--> 12-08-2014T07:18:44  Unable to delete schedule for location: NFS.

--> 12-08-2014T07:18:44  validating if path NFS is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:44  curr state = , prev state = broken-off,source name:london-na-a:NFS, destination:riga-na-a:NFS, path=NFS, arrayID:riga-na-a 

--> 12-08-2014T07:18:44  Verifying mapping information for Export /vol/NFS 

--> 12-08-2014T07:18:44  Checking existence of storage device /vol/dnsquorum/dnsquorum

--> 12-08-2014T07:18:44  Storage device /vol/dnsquorum/dnsquorum is a Lun

--> 12-08-2014T07:18:44  Unable to delete schedule for location: dnsquorum.

--> 12-08-2014T07:18:44  validating if path dnsquorum is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:44  curr state = , prev state = broken-off,source name:london-na-a:dnsquorum, destination:riga-na-a:dnsquorum, path=dnsquorum, arrayID:riga-na-a 

--> 12-08-2014T07:18:44  SAN check starting for device dnsquorum

--> 12-08-2014T07:18:45  Checking existence of storage device /vol/rdm/rdm

--> 12-08-2014T07:18:45  Storage device /vol/rdm/rdm is a Lun

--> 12-08-2014T07:18:45  Unable to delete schedule for location: rdm.

--> 12-08-2014T07:18:45  validating if path rdm is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:45  curr state = , prev state = broken-off,source name:london-na-a:rdm, destination:riga-na-a:rdm, path=rdm, arrayID:riga-na-a 

--> 12-08-2014T07:18:45  SAN check starting for device rdm

--> 12-08-2014T07:18:45  Checking existence of storage device /vol/sql/sql

--> 12-08-2014T07:18:45  Storage device /vol/sql/sql is a Lun

--> 12-08-2014T07:18:45  Unable to delete schedule for location: sql.

--> 12-08-2014T07:18:46  Unable to delete schedule for location: rdm.

--> 12-08-2014T07:18:46  validating if path sql is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:46  validating if path sql is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:46  curr state = source, prev state = broken-off,source name:riga-na-a:sql, destination:london-na-a:sql, path=sql, arrayID:riga-na-a 

--> 12-08-2014T07:18:46  SAN check starting for device sql

--> 12-08-2014T07:18:46  Checking existence of storage device /vol/sql3as/sql3as

--> 12-08-2014T07:18:46  Storage device /vol/sql3as/sql3as is a Lun

--> 12-08-2014T07:18:46  Unable to delete schedule for location: sql3as.

--> 12-08-2014T07:18:46  Unable to delete schedule for location: rdm.

--> 12-08-2014T07:18:46  validating if path sql3as is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:46  validating if path sql3as is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:46  curr state = source, prev state = broken-off,source name:riga-na-a:sql3as, destination:london-na-a:sql3as, path=sql3as, arrayID:riga-na-a 

--> 12-08-2014T07:18:46  SAN check starting for device sql3as

--> 12-08-2014T07:18:46  Checking existence of storage device /vol/sql3db/sql3db

--> 12-08-2014T07:18:47  Storage device /vol/sql3db/sql3db is a Lun

--> 12-08-2014T07:18:47  Unable to delete schedule for location: sql3db.

--> 12-08-2014T07:18:47  Unable to delete schedule for location: rdm.

--> 12-08-2014T07:18:47  validating if path sql3db is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:47  validating if path sql3db is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:47  curr state = source, prev state = broken-off,source name:riga-na-a:sql3db, destination:london-na-a:sql3db, path=sql3db, arrayID:riga-na-a 

--> 12-08-2014T07:18:47  SAN check starting for device sql3db

--> 12-08-2014T07:18:47  Checking existence of storage device /vol/sql3log/sql3log

--> 12-08-2014T07:18:47  Storage device /vol/sql3log/sql3log is a Lun

--> 12-08-2014T07:18:48  Unable to delete schedule for location: sql3log.

--> 12-08-2014T07:18:48  Unable to delete schedule for location: rdm.

--> 12-08-2014T07:18:48  validating if path sql3log is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:48  validating if path sql3log is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:48  curr state = source, prev state = broken-off,source name:riga-na-a:sql3log, destination:london-na-a:sql3log, path=sql3log, arrayID:riga-na-a 

--> 12-08-2014T07:18:48  SAN check starting for device sql3log

--> 12-08-2014T07:18:48  Checking existence of storage device /vol/sqldb/sqldb

--> 12-08-2014T07:18:48  Storage device /vol/sqldb/sqldb is a Lun

--> 12-08-2014T07:18:48  Unable to delete schedule for location: sqldb.

--> 12-08-2014T07:18:48  Unable to delete schedule for location: rdm.

--> 12-08-2014T07:18:48  validating if path sqldb is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:48  validating if path sqldb is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:48  curr state = source, prev state = broken-off,source name:riga-na-a:sqldb, destination:london-na-a:sqldb, path=sqldb, arrayID:riga-na-a 

--> 12-08-2014T07:18:48  SAN check starting for device sqldb

--> 12-08-2014T07:18:49  Checking existence of storage device /vol/sqllog/sqllog

--> 12-08-2014T07:18:49  Storage device /vol/sqllog/sqllog is a Lun

--> 12-08-2014T07:18:49  Unable to delete schedule for location: sqllog.

--> 12-08-2014T07:18:49  Unable to delete schedule for location: rdm.

--> 12-08-2014T07:18:49  validating if path sqllog is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:49  validating if path sqllog is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:49  curr state = source, prev state = broken-off,source name:riga-na-a:sqllog, destination:london-na-a:sqllog, path=sqllog, arrayID:riga-na-a 

--> 12-08-2014T07:18:49  SAN check starting for device sqllog

--> 12-08-2014T07:18:49  Checking existence of storage device /vol/sqlquorum/sqlquorum

--> 12-08-2014T07:18:49  Storage device /vol/sqlquorum/sqlquorum is a Lun

--> 12-08-2014T07:18:50  Unable to delete schedule for location: sqllog.

--> 12-08-2014T07:18:50  Unable to delete schedule for location: sqlquorum.

--> 12-08-2014T07:18:50  validating if path sqlquorum is valid mirrored device for given peerArrayId

--> 12-08-2014T07:18:50  curr state = , prev state = broken-off,source name:london-na-a:sqlquorum, destination:riga-na-a:sqlquorum, path=sqlquorum, arrayID:riga-na-a 

--> 12-08-2014T07:18:50  SAN check starting for device sqlquorum

--> 12-08-2014T07:18:50  prepareReverseReplication Completed with errors

2014-08-12T07:18:50.423Z [08540 verbose 'SraCommand' opID=872BA37A-000004AC] Stopped listening for updates to file 'C:\Windows\TEMP\vmware-SYSTEM\sra-status-69-107'

2014-08-12T07:18:50.424Z [08540 verbose 'SraCommand' opID=872BA37A-000004AC] Cancelling SRA command timeout

2014-08-12T07:18:50.424Z [08540 info 'SraCommand' opID=872BA37A-000004AC] prepareReverseReplication exited with exit code 0

2014-08-12T07:18:50.424Z [08540 verbose 'SraCommand' opID=872BA37A-000004AC] prepareReverseReplication responded with:

--> <?xml version="1.0" encoding="UTF-8"?>

--> <Response xmlns="http://www.vmware.com/srm/sra/v2">

-->   <Error code="1002" />

--> </Response>

-->

So probably the error for the command is <Error code="1002" /> and when we take a look at Error.pm fro SRA, we can find this stands for :

use constant ADDRESSNOTREACH   => 1002;# address not reachable

Cau based on output SRA try "Using Secure-HTTP" on 10.0.9.23 address from VCenter. I've double checked network configuration. I can reach 443 port on 10.0.9.23 using telnet from VCenter without any issues.

Any ideas ?

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Daniel_Georgiev
VMware Employee
VMware Employee

You can check that the Secure-HTTP is set appropriate on both sites. Follow the instruction in https://kb.netapp.com/support/index?page=content&id=1012531.

- Daniel G.

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juriskrumins
Enthusiast
Enthusiast

Daniel_Georgiev wrote:

You can check that the Secure-HTTP is set appropriate on both sites. Follow the instruction in https://kb.netapp.com/support/index?page=content&id=1012531.

- Daniel G.

Checked all settings once again. Here is the output from NetAPP systems:

riga-na-a> secureadmin setup ssl

SSL Setup has already been done before. Do you want to proceed? [no]

riga-na-a> secureadmin enable ssl

riga-na-a> options ssl.enable

ssl.enable                   on

riga-na-a> options ssl

ssl.enable                   on

ssl.v2.enable                on         (same value required in local+partner)

ssl.v3.enable                on         (same value required in local+partner)

riga-na-a>

london-na-a> secureadmin setup ssl

SSL Setup has already been done before. Do you want to proceed? [no]

london-na-a> secureadmin enable ssl

london-na-a> options ssl.enable

ssl.enable                   on

london-na-a> options ssl

ssl.enable                   on

ssl.v2.enable                on         (same value required in local+partner)

ssl.v3.enable                on         (same value required in local+partner)

london-na-a>

And this the configuration of SRA. Similar on both VCenters:

pastedImage_2.png

And by the way, SRA from SRM interface works fine. I can add/remove arrays, I can see devices and replication status.

The problem appears only when I try to do execute Reprotect task in SRM after successful failover.

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juriskrumins
Enthusiast
Enthusiast

Just a small update.

I've managed to get a bit further and now I get following error:

Error - Failed to reverse replication for device '/vol/NFS'. SRA command 'prepareReverseReplication' failed for device '/vol/NFS'. Unable to failover the specified device Ensure that the device is in online state and is mapped or exported properly.

Maybe somebody have seen this one before ?

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