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bugbiteme
Contributor
Contributor

SRM installation error duing xml file update stage

Hello,

I am having an issue re-installing SRM on one of my servers.

Scenario:

After uninstalling an SRA on my system, I attempted to restart the SRM service, which failed. After multilpe failed restart attempts, I decided to uninstall-reinstall SRM.

Now I am seeing these errors and the installation fails:

1 . Initial screen ->next

2. EULA agreement ->accept->next

3. Desination folder (use default) ->next

4. Enter VC Server login credentials ->next

5. get warning message about overwriting the existing registration of SRM extension on the VC Server->Yes

6. Automatically generate certificate->next

7. Certificate generation organization info -> next

8. SRM Extension registration info->next

9. SQL Server info->next

10. begin installation ->Install

11. Installation begins and runs for a bit

12. when the installation gets to the phase: "Updating XML file C:\Program Files\VMware\VMware Sit...\certGenUtil.xml..." I get the following error message pop up:

"Error 27519.Error updating XML file C:\Program

Files]VMware\VMware Site Recovery

Manager\config\certGenUtil.cml. -2147024891"

with the option to Abort Retry or Ignore

if I click"Abort", then the installation backs out and fails

if I click "Retry" the error message pops right back up

if I click "Ignore" I get more error messages aboutother XML files failing to update.

I've tried rerunning the installation script, and the error reoccures each time.

Any ideas?

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Michelle_Laveri
Virtuoso
Virtuoso

Not a clue - never seen this error before. I think this one for VMware Support direct...

For what's worth an uninstall of SRA shouldn't break the SRM service - all SRM installer is doing is copying some files to the disk - in fact some SRAs you just unzip and copy to the disk.

So perhaps your failure to get the SRM service was related to another issue. Not that this helps you with this futher problem.

Sorry!

Regards

Mike Laverick

RTFM Education

Author a soon to be released book on SRM....

Regards
Michelle Laverick
@m_laverick
http://www.michellelaverick.com
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