SRM 8.3 - VAMI login error

[kisstib0r]

Hi All,

I deployed a brand new VMware SRM 8.3 appliance and after some hours I can not login by VAMI and get this error message: Cannot complete login due to an incorrect token, user name, or password.

SB have ever seen same problem and could you tell me what was the solution?

Thank you!

Tibor

[ashilkrishnan]

Hi Tibor,

If SSH is enabled, you can try to login via putty using the same credentials and check if that works. If not, then try unlocking the account or change the password.

This KB is for vSphere replication, however instructions remain same for SRM(photon appliances) as well --> VMware Knowledge Base

Hope that helps

[kisstib0r]

Hi Ashilkrishnan,

thank you for your answare.

root user can't lock, it is a new install and after deploy the problem is appears.

I never try to login by root, I used VAMI page to login appliance only.

Restart of the appliance solve the problem, I'm able to login again by VAMI w. admin user, but it is work just a short time.

BR,

Tibor