lawrencemagama
Contributor
Contributor

SRM 6.5 FAILING TO PAIR

Hi, i am failing to pair my SRM, i get the error "srm 6.5 cannot complete a pair operation. the reason is: <unset property>" cause: cannot complete login due to incorrect username or password.

although i am entering the correct username and password to login to vcenter of the site i am trying to pair with.

i have uninstalled and reinstalled SRM and the embedded database on the servers on both sites

i have deleted and recreated the SRM servers at both sites - for good measure.

what else can i do to rectify this??

thank you in advance.

4 Replies
diegodco31
Leadership
Leadership

Hi

Could you check your default identity source on the vCenter SSO?

Make sure you have same default identity source on recovery site & protected site

Diego Oliveira LinkedIn: http://www.linkedin.com/in/dcodiego
lawrencemagama
Contributor
Contributor

thank you for your response Diego

i have the same default identity source at both sites as "localOS"

recovery site:

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protected site:

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what else can i look at?

0 Kudos
SavkoorSuhas
Expert
Expert

Which user is used for Site Pairing?
Are you able to pair with SSO user?

If you are having issues only with domain users is your Identity Source type set to IWA?

# Suhas

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lawrencemagama
Contributor
Contributor

thank you for all the solutions.

i realized the issue was with the TLS certificates.

i uninstalled SRM and removed all extensions on VCenter. I then simply recreated SRM servers and instances on both sites AT THE SAME TIME and that weirdly got everything working fine.