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ac2326
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Enthusiast

SRM 4 Error - - Unexpected optional not set: vim.VirtualMachine:vm-6874.config"

Hi,

I am hoping someone can help as I am struggling to run a Test Recovery in SRM4 with NetApp, there seems to be very little online and in the community which relates to the errors I am getting so I am hoping someone may have come across this before and offer some advice.

At exactly 5:00 mins (300 seconds) into trying to recover a VM I receive the error "A general system error occurred: Unexpected optional not set: vim.VirtualMachine:vm-6874.config"

Below is a extract from the report and further below a copy from the log which I think points to the error, I appreciate any help.

So far I have deleted the protection group\recovery group and recreated, and extended any timeout settings I can see in the Advanced settings.

1. Shutdown Protected Virtual Machines at Protected Site "Site Recovery for GH-WH"  

    1.1. Shutdown Low Priority Protected Virtual Machines  

    1.2. Shutdown Normal Priority Protected Virtual Machines  

        1.2.1. Shutdown Protected Site VM "Test_VM"  

            1.2.1.1. Shutdown Guest OS for Remote VM "Test_VM"  

            1.2.1.2. Wait for Guest OS Shutdown  

            1.2.1.3. Power off VM "Test_VM"  

    1.3. Shutdown High Priority Protected Virtual Machines  

2. Prepare Storage Success 00:46:27

    2.1. Attach Disks for Protection Group "Test" Success 00:46:26

3. Suspend Non-critical Virtual Machines Success 00:00:00

4. Recover High Priority Virtual Machines Success 00:00:00

5. Recover Normal Priority Virtual Machines Error: A general system error occurred: Unexpected optional not set: vim.VirtualMachine:vm-6874.config 00:00:00

    5.1. Recover VM "Test_VM" Error: A general system error occurred: Unexpected optional not set: vim.VirtualMachine:vm-6874.config 00:00:00

Log

[2015-11-06 09:06:32.998 08516 verbose 'SanConfigManager'] Noticed removal of virtual machine 'vm["vm-6862"]' from datastore 'datastore-3502'

[2015-11-06 09:06:33.034 12908 verbose 'RegistrationHelper'] VM unregistered successfully

[2015-11-06 09:06:33.034 12908 verbose 'SecondaryReplication'] Registering virtual machine from '[snap-178fde61-Test_Test] Test_VM/Test_VM.vmx' on host 'vim.HostSystem:host-3528' for ShadowVm 'shadow-vm-2753207'

[2015-11-06 09:06:33.245 08516 trivia 'SanConfigManager'] Ignoring update on 'vm-6864' for property 'config.ftInfo.role' of update type 'indirectRemove'

[2015-11-06 09:06:33.245 08516 warning 'SanConfigManager'] Failed to parse change name 'config.hardware.device'

[2015-11-06 09:06:35.388 12908 verbose 'RegistrationHelper'] VM Test_VM registered successfully as 'vm-6864'

[2015-11-06 09:06:35.394 12908 verbose 'SecondaryReplication'] Saving ShadowVm to DB object

[2015-11-06 09:06:35.423 12908 verbose 'PropertyProvider'] RecordOp ASSIGN: vm, shadow-vm-2753207

[2015-11-06 09:06:35.424 12908 verbose 'SecondaryReplication'] Registered new virtual machine 'vm-6864' for ShadowVm 'shadow-vm-2753207'

[2015-11-06 09:06:35.440 09104 error 'SecondaryReplication'] Shadow virtual machine: 'vim.VirtualMachine:vm-6864' has become inaccessible!

[2015-11-06 09:06:35.440 09104 verbose 'PropertyProvider'] RecordOp ASSIGN: needsRepair, shadow-vm-2753207

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1 Reply
vbrowncoat
Expert
Expert

Any possibility that you can upgrade to a more current version? SRM 4 went end of support in 2011.

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