SRA command 'queryInfo' didn't return a response

[frcouture]

Hello,

Trying to install NetApp SRA in SRM.  SRA detected the NetApp controller at the remote site but I won't at the local site.  I always get this error message : Failed to load SRA from 'C:/Program Files (x86)/VMware/VMware vCenter Site Recovery Manager/storage/sra/ONTAP'. SRA command 'queryInfo' didn't return a response.

I have tried uninstall/reinstall SRM, SRA, Perl : nothing as changed.  If anyone have an idea about what could be the problem, it would be great to share it over here.

Thanks,

[JagadeeshDev]

In order to fix this issue try changing the LOGON type of "SRM service" to use the local administrator account and not the default system account and restart the SRM service.

Also have a look at this http://kb.vmware.com/kb/1027218

[frcouture · Accepted solution]

Hello JD,

Thank you for your comment.  The service won't start with the local admin account, but with a domain account that is member of the admin local group, the service started and SRA in functionnal in SRM.

I guess the system account is missing some rights...

Thank you very much.

[padulka]

It's possibile that the issue is due to .net framework not installed:

Site Recovery Manager: HP P4000 SRA "Failed to load SRA" - VirtualLifestyle.nl

[ariffshariff_dx]

Many a thanks for you, it solved my major issue to test my SRM...