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Tru64Guy
Contributor
Contributor

Add Array Manager error "XML document is empty"

I am running intor error when I try to add Array manager "XML Document is empty" ..

I have SRM 4.1.1 build 340092 , EMC SRA 1.4.016.

- I did install solution enabler 7.3 (32 and 64 bits} but doesn`t seem to help as some posts suggested on the forum.

- Java is installed and in the PATH variable .

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Smoggy
VMware Employee
VMware Employee

is this still an issue? did you raise an SR with EMC or VMware?

i've used the mirrorview SRA a lot and not had this problem which suggests it should just be a simple config mistake.

usual suspects for this are (and i know you've tried at least one of these):

- wrong version of solutions enabler, must be correct version AND 32bit version

- solutions enabler MUST be installed to the C: drive NOT D:, E: etc etc

- solutions enabler MUST be installed by a user account that makes application available to ALL user profiles not just the install account

if you look in the SRM log file at the protected site when the error occurs you'll see entries like this:

[#1] MirrorViewSRACLI Start
[#1] Unable to load DLL 'MirrorViewSRACore.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
[#1] MirrorViewSRACLI End

if you see entries with errors like "module could not be found..." you know its to do with the solutions enabler config.

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