Attached file: Upload Fusion Support Information to VMware.workflow
Description: This Automator workflow will assist you in uploading your collected Fusion Support Information to VMware for the TSE assigned to your SR to investigate (as described in the VMware KB article Uploading diagnostic information to VMware).
Download the attached file and doubleclick it to uncompress it.
Open the new folder and doubleclick the file inside (Upload Fusion Support Information to VMware.workflow) to open it in Automator.
Click Run (in the top-right corner) to run the script.
At the prompt, enter your Support Request number. Enter only the numeric portion of your Support Request number; do not include spaces, the pound sign (#), or the prefix "SR".
Select the support information bundle you've collected. (When you clicked Collect Support Information in Fusion, the bundle was placed on your Mac's desktop. The file name will begin with vm- and have the date.
After a brief delay, this file will be uploaded to VMware's FTP site.
Mail will launch (if not already started) in order to send an email to VMware Support letting them know that the support information has been uploaded. The address, subject, and body will be filled out for you.
If you do not use Mail, you can simply quit the Welcome to Mail screen and close the pre-populated message. Feel free to copy the body into your own message to your support representative.
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