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swatiA
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Contributor

Airwatch profile not getting removed on deletion of device from airwatch

Hi All,

We have issue with more than 10 iOS devices wherein when we are deleting device from air watch it is not removing the profile completely from the device. It was working fine till last year and worked for 120 devices but since january this issue has started and not allowing us to remove air wtach profiles from iOS devices.

Even reset settings on devices didn't work. And if we try to re-enrol, it throws error "New MDM payload doesn't match the old one"

Airwatch version 21.5.0.30 (2105)  . Below is the device manager option we are still getting on devices deleted from airwatch:

swatiA_0-1643937497594.png

 

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