Based on past training, a student was never sent a preparation email for a LOL session, which meant they didn’t know what to bring to the class. They didn’t bring a device and couldn’t see the end results of the labs. This lead to complaint, which triggered a free credit for him to attend the course again for free.
To address, the flow was reviewed and was made as simple as possible, so instructors know who does what, if a course overlaps with another instructor. We are also looking at other ways to ensure students know the pre-reqs for our courses, such as educating sales teams, and adding this info to the classes in VMware EDU portal/myLearn as a download link.
Example Flow Situation
Instructor A: Assigned to CM and Bootcamp (CM part)
Instructor B : Assigned to CDIS and Bootcamp (CDIS part)
3 business days before delivery
*If a CM student rejoins the WebEx for CDIS, Instructor B would confirm payment in myLearn and allow or drop the student based on status. Instructor B has to send the roster to VMware EDU ops for CDIS, so attendance has to be verified anyway. Also, It’s easier to create one WebEx than trying to create multiple, plus the Bootcamp host ID and Password only allows for one entry. If the instructor opted to change it at the end of Day 2, this step could be forgotten. Lastly, this model supports a consolidated (updated) preparation email.
Day training finishes