clairealex7
Enthusiast
Enthusiast

installer is launched as win32 even if I specified 64 bit

I built an installer for windows using the 64 bit option. At the end of the install, I want to launch a 64 bit program installed in Program Files.

It fails with Unknown error. As I see that the installer is initiated in 32 bit mode, I think maybe this is the reason.

But I do not know why the installer is initiated in win32 mode. Does anyone have an idea? Thank you,

Claire

 

Log started 05/21/2021 at 14:00:36
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized

 

Executing "C:\Program Files\myprogramfolder\program.exe"
Script exit code:

Script output:

Script stderr:

Unknown error while running "C:\Program Files\myprogramfolder\program.exe"
Exiting with code 1

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2 Replies
michieldhont_
Hot Shot
Hot Shot

Hi @clairealex7,

Please note that win32 is the name Windows uses for its API, it does not mean the installer is 32 bits. Regarding the error, it seems that it's due to the program you are running. Could you open a ticket in private so we can help you troubleshoot the issue?

https://installbuilder.com/how-to-create-ticket.html

Regards,

Michiel

 

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clairealex7
Enthusiast
Enthusiast

Thank you, I figured out what the issue was. I was enclosing the path to the exe in double-quotes, as the path contains spaces. Removing the double quotes fixed the issue.

Claire

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