Unable to Create a new registry key in HKEY_LOCAL_MACHINE (HKLM)

[jonmarsh]

Our software requires key to be created in in HKEY_LOCAL_MACHINE (HKLM), InstallBuilder is unable to create in subkeys in  HKEY_LOCAL_MACHINE (HKLM) , however it is able to create in HKEY_USERS (HKU) and HKEY_CURRENT_USER (HKCU).

Below is the XML code for creation

<registrySet>
<key>HKEY_LOCAL_MACHINE\SOFTWARE\xxxxx\yyyyyy\tttttt\</key>
<name>QBEProtocolVersionMismatchDetected</name>
<type>REG_DWORD</type>
<value>0</value>
</registrySet>

Let know how to resolve the issue.

[michieldhont_]

Hi @jonmarsh,

I've not been able to reproduce the issue using your example. Could you run the installer with the debugtrace and send us the resulting file to private support? 

.\installer.exe --debugtrace debug.txt

Regards,

Michiel

[jonmarsh]

I have attached the logs

[michieldhont_]

Hi @jonmarsh,

Unfortunately the information from the debugger does not provide enough information to find the cause of the issue. Could you contact us in private support?

Regards,

Michiel

[jonmarsh]

Can you please let know how to open up a case in private support.

[michieldhont_]

Hi @jonmarsh ,

Please accept my apologies for not giving more details. The following guide shows how to create a support request in MyVMware:

https://installbuilder.com/how-to-create-ticket.html

If you encounter any issues please contact our Sales department at installbuilder-sales@vmware.com

Regards,

Michiel