gerix761
Contributor
Contributor

InstallBuilder 21.3 crashes macOS 10.14

Hi,
We have having a weird problem: our installer crashes macOS 10.14 and since InstallBuilder installer is built using InstallBuilder, we have tried it and InstallBuilder 21.3 installer crashes macOS 10.14 too, i.e. not the process crashes but operating system crashes(!!)

This issue was not present when we were using v20.6 -- can't tell about 20.09 since we skipped upgrading to his version...

Can you please advise?

Thanks

---------------------------

Process:                              WindowServer [141]
Path:                                    /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer
Identifier:                        WindowServer
Version:                              600.00 (340.54)
Code Type:                          X86-64 (Native)
Parent Process:                launchd [1]
Responsible:                      WindowServer [141]
User ID:                              88

Date/Time:                          2021-06-04 15:20:33.275 +0300
OS Version:                        Mac OS X 10.14.6 (18G103)
Report Version:                12
Anonymous UUID:                C6152108-02F5-F7DA-507A-090473A3CB0E


Time Awake Since Boot: 600 seconds

System Integrity Protection: enabled

Crashed Thread:                0    Dispatch queue: com.apple.main-thread

Exception Type:                EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:              KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:                EXC_CORPSE_NOTIFY

Termination Signal:        Segmentation fault: 11
Termination Reason:        Namespace SIGNAL, Code 0xb
Terminating Process:      exc handler [141]

VM Regions Near 0:
-->
        __TEXT                                  0000000106477000-0000000106479000 [        8K] r-x/rwx SM=COW    /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

Application Specific Information:
StartTime:2021-06-04 15:11:12
GPU:IG
MetalDevice for accelerator(0x392f): 0x7f802a41b5f8 (MTLDevice: 0x1129cc000)
IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleIntelFramebuffer@1

....

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2 Replies
michieldhont_
Hot Shot
Hot Shot

Hi @gerix761,

 

Could you contact in private support for this issue?

 

Regards,

Michiel

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michieldhont_
Hot Shot
Hot Shot

Hi @gerix761,

Our engineers have investigated and fixed the issue, which will be added to the next release. In the meantime we can send you a custom build through private support.

Regards,

Michiel

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