VMware Horizon Community
innerspaceboy
Contributor
Contributor

VMWare freezing every 10-60 minutes regardless of use/non-use

VMWare freezes every 10-60 minutes requiring force exit and re-login

I use VMWare Horizon client to access my machine at work. Routinely in the past I'd found that the VMWare session screen would freeze every time I took my lunch hour, as the machine at my office was set for the screen to time out and go into sleep mode after 15 minutes of non-activity. I got used to force exiting the application and signing back in after lunch each day. The session would also freeze at random an average of three additional times daily mid-task.

When I'd remote back in I'd see that my blind mouse actions were present, indicating that the issue is not with the office PC itself but with my virtual session from home in VMWare.

But a day after I ran the latest VMWare updates, the sessions are freezing an average of once every 10-60 minutes regardless of how actively or inactively I use the system. I constantly have to force quit and go through the sign in and authentication process all throughout my work day.

To troubleshoot, I ran all the latest system and application updates on my home PC and then rebooted both my office and home PCs. The issue appeared after those latest updates.

My OS is Ubuntu v.20.04.4LTS and VMWare is v.2012 build 8.1.0 (build-17349998).

My home system running VMWare is an M78 Thinkware system with an i5-6500 3.2GHz x4 CPU and 7.6GB of memory.

Export of VMWare log file attached.

Please let me know what additional information you'd need to help me resolve this issue so I can get back to work.

Thanks so much!

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songkai
VMware Employee
VMware Employee

Hi innerspaceboy

    1) Does your remote ubuntu desktop is a virtual machine or physical machine? Do you can fix this issue by reconnect to the remote desktop without logoff?

    2) Could you disable the sleep service in your remote ubuntu desktop, such as:

        sudo systemctl mask sleep.target suspend.target hibernate.target hybrid-sleep.target

    3) If this issue still happen after disable the sleep service, could you collect the Linux Desktop logs by following command in your remote linux machine? The log tar package should be create in current folder:

         sudo /usr/lib/vmware/viewagent/bin/dct-debug.sh

Best Regard

Kai

 

 

         

 

 

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