krinehart_invn
Contributor
Contributor

Horizon Linux clients extremely slow

Hello,

I'm not an expert in Horizon but have been doing some snooping around based on what I see coming into our support desk.  We have VMs that are created in Horizon running Linux. We give these out automatically to certain contractors.  They have been complaining that the Horizon client is very slow.... so much so that they have been moving to the NX no machine client. We would like to keep them on the Horizon client for various reasons and so would like to determine what is causing the slowness.  If it's just simple connectivity, that's fine but it doesn't explain why the other client works fine.  The typical user is connecting via VPN and then to the Horizon server.  In looking through some of the local client logs for the Horizon client, I've found some anomalies that may or may not have anything to do with it. I've found very little in the public record regarding slowness on the Horizon client.  In the vwclient logs we see things like this.  If you have any input on how to resolve I'd appreciate it. Pretty sure these are not linked clones if it matters.

2020-08-17T10:26:16.059+05:30 INFO (7038) [libcdk] Failed to open license metadata registry with error 2.

2020-08-17T10:26:19.540+05:30 ERROR (7038) [libcdk] CdkClientInfo_GetMachineDistinguishedName: GetComputerObjectNameW failed with code: 0x0000054b.

2020-08-17T10:26:19.566+05:30 INFO (7038) [libcdk] Failed to open license metadata registry with error 2.

2020-08-17T10:26:19.604+05:30 ERROR (7038) [libcdk] CdkClientInfo_GetMachineDistinguishedName: GetComputerObjectNameW failed with code: 0x0000054b.

2020-08-17T10:26:19.604+05:30 INFO (7038) [WinCDK] AuthDlg::OnOk : [User] Exit  Windows_Password:Ok.

2020-08-17T10:26:19.606+05:30 INFO (7038) [libcdk] Send request successful: 07061C18

2020-08-17T10:26:44.021+05:30 INFO (7038) [libcdk] CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 5.

2020-08-17T10:26:44.021+05:30 INFO (7038) [libcdk] Got a response to request 5.

2020-08-17T10:26:44.052+05:30 INFO (7038) [libcdk] Failed to open license metadata registry with error 2.

2020-08-17T10:26:44.084+05:30 ERROR (7038) [libcdk] CdkClientInfo_GetMachineDistinguishedName: GetComputerObjectNameW failed with code: 0x0000054b.

2020-08-17T10:26:44.085+05:30 INFO (7038) [libcdk] TaskCombiner: CreateRequest for CdkGetTunnelConnectionTask(REDY).

2020-08-17T10:26:44.085+05:30 WARN (7038) [libcdk] CdkDoComplianceCheckTask_RegisterTimer: Will not register the do-compliance-check timer because the compliance-check-interval is not valid.

2020-08-17T10:26:44.085+05:30 INFO (7038) [WinCDK] BaseServices::TaskDoneCallback : CdkSubmitWindowsPasswordTask Callback: Entry.

2020-08-17T10:26:44.085+05:30 INFO (7038) [WinCDK] BaseServices::TaskDoneCallback : CdkSubmitWindowsPasswordTask Callback: Exit.

2020-08-17T10:26:44.085+05:30 INFO (7038) [libcdk] Registering the broker session timeout timer: 36000 seconds

2020-08-17T10:26:44.086+05:30 INFO (7038) [libcdk] Send request successful: 06399BA8

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3 Replies
krinehart_invn
Contributor
Contributor

A description of the issue from the client is that the terminal experience is very slow. Even while submitting commands on the terminal or switching windows, it takes very long time.

Ken-

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vBritinUSA
Hot Shot
Hot Shot

try asking the question here you may get a quicker reply

VMware Horizon for Linux

Please mark helpful or correct if my answer resolved your issue.
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Jingxiao
VMware Employee
VMware Employee

Hi Ken,

The issue the customers are experiencing happens when using Horizon Client for Windows to connect the Linux VDI?

The logs attached is from the Horizon Client for Windows, I want to know what kind of agent the customers are using.

Some screenshot or video would be helpful for us to give some sort of suggestions for the issue.

Wyatt

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