vmware-svi.ga.exe crashes because of MSVCR90.dll

[DumbUsername]

In Horizon 7.1 (server + agent), "Vmware Horizon View Composer Guest Agent Server" fails to start during provisioning. Service is started without any issues on the parent VM.

Service doesn't start because of a crash:

Application event log showed below crash.

Faulting application name: vmware-svi.ga.exe, version: 7.1.0.30963, time stamp: 0x58b42586

Faulting module name: MSVCR90.dll, version: 9.0.30729.9247, time stamp: 0x56fa38aa

Exception code: 0xc0000417

Fault offset: 0x00069cf1

Faulting process id: 0x13e8

Faulting applicatoin start time: 0x01d2fdc22375f158

Faulting application path: C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe

Faulting module path: c:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9247_none_5090cb78bcba4a35\msvcr90.dll

Report Id: dcdc85b6-c2f8-42cf-835b-e5fee146ff31

Faulting package full name:

Faulting package-relative application ID:

What I have determined so far is that msvcr90.dll at the specific location is required for the service to start.

Thoughts?

[mhampto]

We have seen some reports of this crash in 7.1. If you are able to, please open an Support Request so we can troubleshoot this to confirm it is the same issue and have engineering take a look at it.

[ADeBratto14]

We are seeing what we believe is the exact same issue, have you found any resolution?

[DumbUsername]

ADeBratto14​

Sadly, have not found a resolution. I was able to use a previous snapshot which somehow did not have this issue, not sure why. Haven't had that issue since.