udcadmin
Contributor
Contributor

view 6.2 PCoIP mutli-monitor not working

Jump to solution

We just updated from view 6.0 to 6.2.  Before the update everything was working ok.  Now PCoIP with multiple monitors does not work.  RDP with multiple monitors works just fine.  PCoIP using fullscreen as the option works.

The view agent sees the 2 displays as reported by the client. But it fails to configure the displays.  The user will see the blue welcome screen for a few seconds and then the connection is closed.  The view desktop is running Windows 7 Ultimate.

The following is from the pcoip_server log file on the view desktop.

2016-01-05T08:37:29.073-05:00> LVL:0 RC:   0    IMG_FRONTEND :Calling open display in Tera2 mode.

2016-01-05T08:37:29.073-05:00> LVL:0 RC:   0    IMG_FRONTEND :configure_displays: 2 display(s) initially reported!

2016-01-05T08:37:29.073-05:00> LVL:0 RC:-500    IMG_FRONTEND :configure_displays: Warning - displays overlap: [LRTB]: [  0,1279,  0,1023] X [  0,1279,  0,1023]

2016-01-05T08:37:29.074-05:00> LVL:0 RC:   0    IMG_FRONTEND :resync_windows_topology: new api called successfully

2016-01-05T08:37:29.074-05:00> LVL:0 RC:-500    IMG_FRONTEND :open_displays(): Failed to configure displays, resetting devtap.

2016-01-05T08:37:29.074-05:00> LVL:0 RC:-500        MGMT_IMG :cSW_HOST_IPC::enable_frontend failed. 10 retries remaining. Trying again...

Does anyone have any suggestions.  I have already tried re-installing vmtools and the view agent.  With reboots after each uninstall and install.

1 Solution

Accepted Solutions
udcadmin
Contributor
Contributor

The problem as far as I could determine is not with the view agent.  I restored my view environment to 6.0.1 and still the problem persisted.

We had updated the vpshere environment from 5.5 U3 to 6.0.  Only the desktops where the vmtools was updated were having this issue.  The suggestion from roneng was helpful in helping to confirm the root cause.  But the version info supplied in the post was not clear.

The for the desktops running the latest version of vmtools the version is 9.10.5.2981885.

I download the vmtools for 5.5 U3 from the vmware download site https://packages.vmware.com/tools/esx/index.html

the version is 9.4.15.2827462.

After re-installing vmtools with the 5.5 U3 version PCoIP worked with multiple monitors.

Thanks to everyone for their suggestions.

View solution in original post

6 Replies
roneng
Enthusiast
Enthusiast

Are you using manual or automated pool?

0 Kudos
AlexeyKhudyakov
Enthusiast
Enthusiast

What amount of video memory did you set for the VM's?

You should try to increase it or set "Auto-detect video settings"

0 Kudos
glennvelsol
Enthusiast
Enthusiast

‌try reinstalling the agent  the VM

0 Kudos
joshopper
Hot Shot
Hot Shot

After the re-install of the agent and tools can you check to see if the proper video driver is present and working. Got to Device Manager and inspect the Display Adapter. It should have VMware SVGA 3D installed, try re-installing the adapter. Is there a mismatch in the agent version and the connection manager version?

0 Kudos
udcadmin
Contributor
Contributor

The problem as far as I could determine is not with the view agent.  I restored my view environment to 6.0.1 and still the problem persisted.

We had updated the vpshere environment from 5.5 U3 to 6.0.  Only the desktops where the vmtools was updated were having this issue.  The suggestion from roneng was helpful in helping to confirm the root cause.  But the version info supplied in the post was not clear.

The for the desktops running the latest version of vmtools the version is 9.10.5.2981885.

I download the vmtools for 5.5 U3 from the vmware download site https://packages.vmware.com/tools/esx/index.html

the version is 9.4.15.2827462.

After re-installing vmtools with the 5.5 U3 version PCoIP worked with multiple monitors.

Thanks to everyone for their suggestions.