remote management

[marknashe]

not really a View question, but I was on the phone with vmware support today for some performance issues, and they wanted to remotely connect to the event viewer on the linked clone, but we were unable to. I can connect to my physical machines and we're using the same firewall settings for both. Anyone run into this and have a fix?

It kind of messed us up because I couldn't ask the users to log off so I could log in, but he really needed to see the event viewer, so the call had to end.

[mittim12]

What kind of error message did you get?   i would think it would be some type of permission or firewall error.  I can connect up to the event viewer on my clones without any issues at all. 

[marknashe]

Hello,

it says the remote computer cannot be found. I did follow the optimization guides, could it be a windows service that I stopped that's preventing it?

I am a local administrator on all machines, so I my first guess was firewall, but not sure why

[marknashe]

thats the error for windows xp clones,

for windows 7 clones, its the "rpc server is unavailable"

[mittim12]

It does sound firewall related especially if you certain your a local admin of the box.    Do you have any problems doing a ping to the FQDN of the box?    

[gunnarb]

Ditto Mattium,

You must enable the Remote Event Log Management exception in the Windows Firewall Settings on the remote computer to which you want to connect.  Can you double check this in your LC Vms.

Gunnar

[marknashe]

Sorry for the late reply.

I have fixed the issue. I noticed that my GPOs for Firewall exceptions were not being applied. It was due to "Network Location Awareness" being disabled. Once I enabled this server and restarted, my firewall exceptions were there and I was able to remote connect into my XP clones, including the event viewer.

Gunnar, I will check the option for my Windows 7 clones, but I do also have Network Location Awareness disabled for that pool..

I could have sworn I read to disable that in some of the View Customization guides. Is that not the case?

[gunnarb]

Did you use the default commands.txt file?

[marknashe]

No, I'm not sure what that is?

[marknashe]

Sorry, I do know what that is, it's from the Windows 7 optimization guide, but no I did not run the command.txt file. I disabled services manually.

I picked up the tip to disable network location awareness from this site

http://www.vmguru.nl/wordpress/2010/07/how-to-optimize-guests-for-vmware-view/   and http://myvirtualcloud.net/?p=929

They both suggest disabling this service, but I'm not sure why they didn't run into the issues I ran into

It was also in the EMC VMware View XP optimization guide.