VMware Horizon Community
Morning0923
Contributor
Contributor

remote desktop issue

Hi there,

I can't connect to the win10 vm with horizon agent installed via remote desktop, and I guess it's caused by some Windows patch like before, does anybody know the patch name? Many thanks!

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admin
Immortal
Immortal

are you getting any error message when you trying  to connect ... If yes Can you post the screeshot of the error message you are getting .

Regards,

Randhir

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Morning0923
Contributor
Contributor

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this computer cannot connect to the remote computer. please try reconnect. contact the administrator if the problem remains.

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admin
Immortal
Immortal

could you please provide below information to do further investigation.

1- are you able to ping the VM?

2- is remote desktop enable inside windows

3- did you try to disable firewall inside windows  and try to take remote desktop

Regards,

Randhir

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Morning0923
Contributor
Contributor

I can input the username and password, so the network is ok.

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