"audio device is not configured" error in linked clone vm

[ashagowda]

Hi,

we are using windows 7 as VDI master image os. we have installed microsoft lync client 2010 in this machine. when VDI user try to listen any video, they can hear the sound, but when user tries to make any calls through microsoft lync client, we are getting error says audio device is not configured.Please help us to resolve our issue

Regrds

Asha

[Linjo]

Hi Asha.

First the official line that realtime VOIP like MS Lync is not supported and don't scale well in any VDI solution.

Inoffically this can work but will demand a lot of bandwith and cpu and might not scale as well as you want.

I have tried a few times and got it working in small scale.

What kind of input do you use? Analog or USB connected?

What display protocol? PCoIP or RDP?

// Linjo

[ashagowda]

Hi,

Please find the attached screenshot of error.

Regards

Asha

[ashagowda]

Hi,

Thank you for response, we are using analog headset which is connected to audio ports of physical system. and we are using PCOIP protocol

Regards

Asha

[ashagowda]

Hi,

I tested with USB head sets, lync calls are working fine with USB headset. But we don't have USB headsets to provide all the users, how can we make normal headsets to work with VDI systems

Regards

Asha

[Linjo]

Again, not supported from VMware but Teradici have an alternate audio-driver that you could try for analog audio.

Create an account at techsupport.teradici.com and download their "Teradici Virtual Audio Driver 1.1.0", then install the driver and choose it as "Default Source" in the vDesktop

// Linjo

[ashagowda]

Hi,

But with our analog audio device which is connected physical machine we can listen to audio track playing in VDI virtual machine. But only microsoft lync 2010 client it is showing error. I have seen some know issues for teradeci software, is it safe to install?

Regards

Asha

[JDoek]

Does windows detect it as microphone? It might be detected as speakers only and then MS Lync won't find it suitable.

Did you do any tweaks when using Lync with view?

We are planning to try our Lync solution currently working on fat clients out in our view environment with usb headsets.