"Vmware workstation Remote MKS has stopped working"

[ajayn]

Hi,

From VMware View Client - after login to the remote desktop PC, after some time, I am getting following error:

"vmware workstation Remote MKS has stopped working" and the client closes.

Any idea how to troubleshoot this issue.

Env:

VMware View 5.0 on ESXi 5.0 and vCenter 5.0 (in a lab environment with separate DC)

Client:  Windows 7 32-bit with IE 9.0

-Aj

[hyldw]

I encountered the same issue. Don't know how to resolve it.

[jonharrison]

Our users are also experenicing this error.

Only 5 at the moment we are also getting the following error in the event log.

Type:    Error
Source:    Application Error
Event ID:    1000
Event Time:    16/01/2012 2:33:59 PM
User:    n/a
Computer:    XXXXXXXXXXXXXXXXXX
Description:
Faulting application vmware-remotemks.exe, version 8.0.0.2740, time stamp 0x4e66cd4e, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000374, fault offset 0x000b06fc,
process id 0x10bc, application start time 0x01ccd3f74c96248b.

Only seems to affect the users connection not the virtual machine.

We have 2 users that this is happening to 15 times a day.

Using VMware View 4.6 running the client on Vista workstations with an XP Virtual machine.

Cheers

Jon

[hyldw]

Hi,

I noticed that after logging onto a virtual machine through View Client and using 'Print Scrn' button to do screen capture on the virtual machine, the error occurred.