cookie_monster
Contributor
Contributor

properly pre-install USB printer drivers?

A couple of our staff use a usb-attached DYMO label printer in our floating-desktop environment. My first step was to install the drivers in an appstack along with the DYMO label-printer software. Unfortunately the printer doesn't install properly. Then I installed the drivers in the master image and verified that the folder C:\Windows\System32\DriverStore\FileRepository\dymo... exists. When I log in the driver installation process begins, takes longer than I would think it should and then fails. At this point if I find the device in device manager and manually update the drivers and point it to the same file repository folder, it installs ok. Thanks for any advice!

Horizon view 6.2. Appvolmes manager 2.1

1 Reply
HussamRabaya
VMware Employee
VMware Employee

there use to an issue between Appvolume agent and USB redirection , i saw same cases many couple of times with same printer

Can you please try  the below -it may work
create a DWORD value “ProcessDriverStore” and set it to 0 under
“HKLM\System\CurrentcontrolSet\Services\Parameters” on the base image and then
see if that makes any difference for Dymo Label Printer after a new snapshot
and recompose
"

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