VMware Horizon Community
dstuds724
Contributor
Contributor

no source desktop available

Hi All,

In the instant clone pool, we have machines in available status. but when user is trying to log in if fails with no desktop source available.

from the events, I can see that the user got requested for 1 machine from the pool, but it gets in pending state and later rejected.

so how to resolve this issue.

Thanks in advance.

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sjesse
Leadership
Leadership

Did you check and make sure they don't have an existing connection that's froze. I'd delete some of the pending instant clones in the horizon administrative interface so new ones get created, and make sure the user doesn't already have a session, if so you may need to delete that one so they are kicked off and able to use a new one..

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dstuds724
Contributor
Contributor

Yes i have checked, there are no pending connection. I even restarted all the available machines so that a fresh machine is available to connect. but still the user is not able to connect.

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surajr04
VMware Employee
VMware Employee

Could you confirm which protocol are you using?

Are you having issue with both internal and external connection?

Are you using UAG or and Load Balancer?

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