my VDI is getting disconnect/shutdown unexpectedly

[Amol_V]

Hi,

my VDI is getting disconnect/shutdown unexpectedly many times in a day. I have checked the Event logs and there was below errors at the time of disconnect VDI.

1. Failed to get vmstats.

2. vmx returned autoupgrade is not supported for guest.InotiateUpgradeAtShutdown.

Can someone help me to resolve this issue??

[Amol_V]

Hi All,

Urgent help!!!!!

Can some one help me to resolve this issue?. we have many customer having this issue.

[aj205]

‌Hi. I would recommend visiting the knowledge base and or opening a support request. This what you ensure VMware support is engaged.

VMware - How to File a Support Request Online

[Amol_V]

Hi,

Thanks for reply!!

I am not allowed to file request by Company yet. it is in Progress.

Can some one suggest the possibilities for solution now.

is it compatibility issue

we are using Horizon 6.2.0 and VMware Tools 10.0.9 version.