VMware Horizon Community
RWEQRWQ
Enthusiast
Enthusiast

i can't access horizon7 administrator console.

if i click the horizon7 administrator console.

show me "this site can't be reached.   ERR_CONNECTION_REFUSED "

all browser show me same symptom.

I attach a debug log and . Please help me.

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6 Replies
vBritinUSA
Hot Shot
Hot Shot

Is this a new setup, Has something been upgraded, certs replaced?

I see a lot of "Certificate thumbprint verification failed, no matching thumbprint"

What cert do you have installed on the Horizon Connection Server, self signed or your own? if its not the self signed have you set the private key to be exportable, friendly name etc?

I created a blog post as I keep seeing cert issues not being correctly setup and installed.

https://www.vbrit.net/certificates

Check it out if you have your own cert.

Please mark helpful or correct if my answer resolved your issue.
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RWEQRWQ
Enthusiast
Enthusiast

The certificate is in the first generated connection server vm of the test server.

I never upgraded connection server

i never replaced certificate.

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vBritinUSA
Hot Shot
Hot Shot

Have you tried to uninstall and reinstall? (Don't uninstall the LDAP) is it happening to any other Connection Servers?

Please mark helpful or correct if my answer resolved your issue.
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nachogonzalez
Commander
Commander

Can you check if the certificate is expired?

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Shreyskar
VMware Employee
VMware Employee

In logs I see:

2020-08-11T17:38:14.193+09:00 ERROR (1084-147C) <SwiftMQ-ConnectorPool-5> [JMSTunnelSSLSocketFactory] Certificate thumbprint verification failed, no matching thumbprint. Presented identity: router/hcs

2020-08-11T17:38:14.193+09:00 ERROR (1084-147C) <SwiftMQ-ConnectorPool-5> [JMSTunnelSSLSocketFactory] General error occurred: Unexpected certificate: router/hcs

2020-08-11T17:38:14.195+09:00 DEBUG (1084-1458) <Outbound JMS Forwarder Thread> [JMSRouter] Error creating topic config for topic: IceTunnelTopic com.vmware.vdi.logger.Logger.debug(Logger.java:44)

javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: General error occurred: Unexpected certificate: router/hcs

Please check VMware Knowledge Base

If issue still persist, Take a backup/Snapshot of connection server >uninstall connection server > Delete all certs from 'VMware horizon view certs store' (not from personal store) > Reinstall connection server.

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nachogonzalez
Commander
Commander

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