how to solve 'This desktop does not support the requested display protocol. please contact your system administrator'.

[Jessie_Wang]

Hi, My computer & VMware Horizon Client details are in the following pics.

when I try to connect to the server, it always popup the following alert.

Can you help me solve that?

[VigneshKumarVMw]

This is the issue with ports for the protocol being used. If its Blast Extreme, please validate all the port connectivity from servers.

[Jessie_Wang]

Hi, what you said is too professional to understand for me. can you give me some more specific instructions?

Thank you very much.

[sjesse]

You should contact the people who manage the virtual desktops, we need information like the last person mentioned. What they are thinking is the correct network ports between your computer and the virtual desktops aren't working, which isn't something we can help with

[Jessie_Wang]

Thank you. I got it.