tdubb123
Expert
Expert

cannot pcoip in - black screen then quits

I upgraded one of my host to u2 and also upgraded the vmware tools on one xp vm. now when I try to pcoip in, it give me a black screen for a few secs and quits. IN the console it shows I am signed in. I am not longer able to pcoip in. RDP works

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16 Replies
joegarrett
Enthusiast
Enthusiast

I've got the same problem. Installed update 4.0.0, 261974. Updated VMware Tools and my 3 Wyse P20's can't connect via PCoIP.

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TSher
Enthusiast
Enthusiast

Hi, I have also upgraded to update 2 and the new tools and I cannot use pcoip. All I get is a black screen and then it exits. Is this a call to vmware?

Thanks

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joegarrett
Enthusiast
Enthusiast

At this point I would say yes.

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tfapps
Enthusiast
Enthusiast

same problem here.

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Linjo
Leadership
Leadership

Reinstall the View agent after upgrading the VMware Tools. Verify that the displaydriver is the correct one from the View agent install.

Best regards,

Linjo

If you find this information useful, please award points for "correct" or "helpful".

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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joegarrett
Enthusiast
Enthusiast

Already tried uninstalling View, VMware Tools, rebooting, re-install Tools, re-install View. Didn't work.

Also, should we really have to do that?

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Linjo
Leadership
Leadership

What is the version of the display-driver?

If you have made a Service Request, please post the SR-number.

Best regards,

Linjo

If you find this information useful, please award points for "correct" or "helpful".

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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joegarrett
Enthusiast
Enthusiast

9777_9777.jpg

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AGratefulDad
Enthusiast
Enthusiast

Adjust your video memory to 32MB+ in vCenter > Virtual Machine > Edit Settings

We had a lot of issues with Wyse P20's, this being one of them.

Cheers!

Twitter: @thevirtualguy
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de8o
Enthusiast
Enthusiast

We have tried the older tools and this appears to fix it. Can you try the following.

- Uninstall the tools

- Install the tools from an older host

If this works for you can post here.

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joegarrett
Enthusiast
Enthusiast

That's the solution! Downgrade the VMware Tools to U1 and PCoIP works again. Was there any testing done with U2 and PCoIP VMware??

I think that bug would have been found easily.

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admin
Immortal
Immortal

An official VMware Knowledge base article is imminent on this problem - stay tuned!!

Rick Blythe

Social Media Specialist

VMware Inc.

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maishsk
Expert
Expert

Please follow the information and updates on the following Knowledge Base Article

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=102283...


Maish

Virtualization Architect & Systems Administrator

Twitter

Maish Saidel-Keesing • @maishsk • http://technodrone.blogspot.com • VMTN Moderator • vExpert • Co-author of VMware vSphere Design
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admin
Immortal
Immortal

VMware ALERT: View customers using PCoIP are advised to NOT apply Update 2 at this time to ESX 4.0 as detailed in KB http://kb.vmware.com/kb/1022830

Rick Blythe

Social Media Specialist

VMware Inc.

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s1xth
VMware Employee
VMware Employee

Just wanted to chime in and mention that I can get my sessions to connect after trying a few times but dual monitors are not working. Switching back to RDP and it works fine.

Blog: www.virtualizationbuster.com

Twitter: s1xth

http://www.virtualizationimpact.com http://www.handsonvirtualization.com Twitter: @jfranconi
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joegarrett
Enthusiast
Enthusiast

No kidding!

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