Working, then black screen, then working again (Possible PCoIP issue?)

[Mickelonis]

Hello,

We are using P20's with firmware 3.5 in a View 4.6 environment.

I'm starting to notice as well as get reports from users that their screen will go black for 1-2 seconds, then return to their desktop. This can happen as much as once every couple of hours.

I have only noticed this happen on systems with dual monitors (could be irrelevant, not sure at this point).

Any suggestions as to where to start troubleshooting?

Thanks!

-Pete

[royberk]

Do you have a specific video driver installed on the base image or do you use rotation software?

[Mickelonis]

As for a video driver, just the VMware driver, screenshot attached... Also, no we are not using any rotate software.

Thanks,

-Pete

[royberk]

I checked my  video driver and Im on VMWare SVGA II  version 11.x.x

Could it be an older video driver? Also Im using VMware and View 5 so that could be why the difference.

[whynotq]

We have had 1 report of this today in a View 5 deployment, just for note Pete does have the correct driver for Version 4.6. I have not yet had a chance to start fault finding this so can't give you much other help, we are looking at the browser lag on View 5 which is annoying and there is a suggested fix of adding "mks.poll.headlessRates = 1000 100 2" to the end of the vmx file but this hasn't helped, though as it's to do with console polling I wonder if it may have relevance with your problem?

Paul

[Mickelonis]

Please keep in mind that I'm on View 4.6, with the View 4.6 agent being used...

Haven't upgraded to 5.0 yet.

Thanks,

-Pete

[whynotq]

sorry to say that our one turned out to be a good old fashioned hardware fault with the monitor.

[Mickelonis]

Just an update on this post...

I reached out to Teradici on this issue. They said it was a known issue with View 4.6 and they provided me with a new pcoip_server_win32.exe file. This will replace the default file that is installed with the View Agent.

This fixed our issue.

-Pete

[whynotq]

glad that worked for you, I got that file too for our screen "Lag" issue but it hasn't helped much.