VMware Horizon Community
mlind
Contributor
Contributor
‎04-01-2010 10:04 AM
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Windows 7 Machines stuck in "Customizing" status

I have just provisioned 2 Windows 7 machines from an automatic, non-persisitant pool. The customization is complete (as I only needed the machines to join the domain). However according to View Manager they are still in a "customizing" state. Even if I reboot or shut off the View Agent Service on them.

Is there anyway to get them to go to the "Ready" state?

Thanks!

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Spencer14
Contributor
Contributor
‎04-01-2010 10:59 AM
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Mlind,

Make sure the desktops have connectivity to the network via your Virtual Infrastructure Client first and foremost. If they can't ping the Connection Manager then the agent won't report that it is ready.

Hope this helps.

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siglert
Enthusiast
Enthusiast
‎04-01-2010 10:36 AM
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You should verify that you have the latest and greatest updates for both the view agent and the view composer. These that support Windows 7 were just released a little over a month ago. I've not seen this issue with it other than with the prior release patches.

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Spencer14
Contributor
Contributor
‎04-01-2010 10:59 AM
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Mlind,

Make sure the desktops have connectivity to the network via your Virtual Infrastructure Client first and foremost. If they can't ping the Connection Manager then the agent won't report that it is ready.

Hope this helps.

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mlind
Contributor
Contributor
‎04-01-2010 12:19 PM
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For some odd reason DNS wasn't resolving.

I had to manually change the IP address to get DNS to resolve. Once DNS resolved all I had to do was restart the View Agent Service on the client end and I was in the clear.

Thanks

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