We have Windows 10 and Windows 7 Desktops all running Horizon View Agent 7.4.0. These are all instant clone desktops. On first login the Windows 10 desktops usb redirection fails with the error USB redirection is not available for this desktop
If you then disconnect and reconnect after like 30 seconds of USB initializing (which is a long time compared to Windows 7) the USB devices will show up properly.
On our Windows 7 desktops the USB redirection works properly every time and is much faster to initialize.
Same results using both BLAST or PCoIP
On my initial connection using BLAST or PCoIP it shows USB Unavailable. If I disconnect from the desktop (not log off) and reconnect using BLAST or PCoIP again, the USB becomes available.
If I log off from the desktop and reconnect using BLAST or PCoIP it again is USB unavailable until I disconnect and reconnect
Going to try now without UEM and see if that is the issue first. then I will try the Regedit. Will update shortly. Takes me 20 minutes to fully recompose each time. Thanks for the advice.
Alternatively, set the pool to neither refresh nor delete on logoff. Then you can modify the existing test VM and reboot it without losing your changes. This would save you the potential time "waste" of recomposing from a snapshotted template. 🙂
Do you actually have the policy for the pool set to allow USB? I only ever had the problem when trying to use USB and UEM smart policies to control USB. Do you have any firewalls in place between your physical desktop and the VDI desktop? USB traffic is on a different port 32111 than normal PCOIP or BLAST traffic.
Edit: Also, are you connecting directly to connection servers or is there a device that you use like an F5 appliance in between?