[16DC:1C0C][2020-11-18T17:35:38]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\wan\AppData\Local\Temp\{1F09E328-B734-4F68-8EE7-269536DE580B}\.cr\VMware Horizon Client for Windows for x86-based & 64-bit devices.exe
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing string variable 'DefaultFolder' to value 'VMware\VMware Horizon View Client'
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing string variable 'ProgramName' to value 'vmware-view.exe'
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing numeric variable 'DESKTOP_SHORTCUT' to value '1'
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing numeric variable 'STARTMENU_SHORTCUT' to value '1'
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing string variable 'AUTO_UPDATE_ENABLED' to value 'true'
[16DC:1C0C][2020-11-18T17:35:38]i009: Command Line: '"-burn.clean.room=E:\VMware Horizon Client for Windows for x86-based & 64-bit devices.exe" -burn.filehandle.attached=184 -burn.filehandle.self=192'
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\VMware Horizon Client for Windows for x86-based & 64-bit devices.exe'
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\'
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\wan\AppData\Local\Temp\VMware_Horizon_Client_20201118173538.log'
[16DC:1C0C][2020-11-18T17:35:38]i052: Condition 'VersionNT > v6.0' evaluates to true.
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleName' to value 'VMware Horizon Client'
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleManufacturer' to value 'VMware, Inc.'
[16DC:1C0C][2020-11-18T17:35:38]i000: Loading managed bootstrapper application.
[16DC:1C0C][2020-11-18T17:35:38]i000: Creating BA thread to run asynchronously.
[16DC:22F0][2020-11-18T17:35:39]i000: Run: Launching custom VMware UX
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'INSTALLDIR' to value 'C:\Program Files (x86)\VMware\VMware Horizon View Client'
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'URL_FILTERING_ENABLED' to value 0
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'VDM_IP_PROTOCOL_USAGE' to value 'IPv4'
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'LOGINASCURRENTUSER_DISPLAY' to value 1
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'LOGINASCURRENTUSER_DEFAULT' to value 0
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'VDM_FIPS_ENABLED' to value 0
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'INSTALL_32BITRMKS' to value 0
[16DC:22F0][2020-11-18T17:35:39]i000: PopulateExistingConfiguration: ClientInstallPath = D:\Program Files (x86)\VMware\VMware Horizon View Client\
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'INSTALLDIR' to value 'D:\Program Files (x86)\VMware\VMware Horizon View Client\'
[16DC:22F0][2020-11-18T17:35:39]i000: PopulateExistingConfiguration: IpProtocolUsage = IPv4
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'VDM_IP_PROTOCOL_USAGE' to value 'IPv4'
[16DC:22F0][2020-11-18T17:35:39]i000: PopulateExistingConfiguration: MRBroker =
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'VDM_SERVER' to value ''
[16DC:22F0][2020-11-18T17:35:39]i000: ReadRegistryValue: INFO: Did not find registry value: [LocalMachine\SOFTWARE\VMware, Inc.\VMware VDM\Client\Installer] "URL_FILTERING_ENABLED"
[16DC:1C0C][2020-11-18T17:35:39]i100: Detect begin, 12 packages
[16DC:1C0C][2020-11-18T17:35:39]i000: Setting string variable 'NETFRAMEWORK45' to value '461814'
[16DC:1C0C][2020-11-18T17:35:39]i000: Trying per-machine extended info for property 'State' for product: {7DC387B8-E6A2-480C-8EF9-A6E51AE81C19}
[16DC:1C0C][2020-11-18T17:35:39]i000: Trying per-user extended info for property 'State' for product: {7DC387B8-E6A2-480C-8EF9-A6E51AE81C19}
[16DC:1C0C][2020-11-18T17:35:39]i000: Product or related product not found: {7DC387B8-E6A2-480C-8EF9-A6E51AE81C19}
[16DC:1C0C][2020-11-18T17:35:39]i000: Setting numeric variable 'VC14_REDIST_28127_X64' to value 2
[16DC:1C0C][2020-11-18T17:35:39]i000: Trying per-machine extended info for property 'State' for product: {2E72FA1F-BADB-4337-B8AE-F7C17EC57D1D}
[16DC:1C0C][2020-11-18T17:35:39]i000: Trying per-user extended info for property 'State' for product: {2E72FA1F-BADB-4337-B8AE-F7C17EC57D1D}
[16DC:1C0C][2020-11-18T17:35:39]i000: Product or related product not found: {2E72FA1F-BADB-4337-B8AE-F7C17EC57D1D}
[16DC:1C0C][2020-11-18T17:35:39]i000: Setting numeric variable 'VC14_REDIST_28127_X86' to value 2
[16DC:1C0C][2020-11-18T17:35:39]i102: Detected related bundle: {b202e5f3-ac14-4e31-848c-78b7cae95e33}, type: Upgrade, scope: PerMachine, version: 5.5.0.14558, operation: Downgrade
[16DC:1C0C][2020-11-18T17:35:39]i000: Bootstrapper_DetectRelatedBundle: ERROR: Downgrade detected, exiting the install.
[16DC:1C0C][2020-11-18T17:35:39]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
[16DC:1C0C][2020-11-18T17:35:39]i052: Condition 'VC14_REDIST_28127_X86 = 5' evaluates to false.
[16DC:1C0C][2020-11-18T17:35:39]i052: Condition 'Not VersionNT64 Or VC14_REDIST_28127_X64 = 5' evaluates to false.
[16DC:1C0C][2020-11-18T17:35:39]i103: Detected related package: {27138794-2AFD-4FCF-8E43-CF19FFED0452}, scope: PerMachine, version: 5.5.0.14558, language: 0 operation: Downgrade
[16DC:1C0C][2020-11-18T17:35:39]i103: Detected related package: {27138794-2AFD-4FCF-8E43-CF19FFED0452}, scope: PerMachine, version: 5.5.0.14558, language: 0 operation: Downgrade
[16DC:1C0C][2020-11-18T17:35:39]i103: Detected related package: {27138794-2AFD-4FCF-8E43-CF19FFED0452}, scope: PerMachine, version: 5.5.0.14558, language: 0 operation: Downgrade
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: NetFxRedist, state: Present, cached: Complete
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: vc_14_redist_x86, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: vc_14_redist_x64, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: ViewClientx86, state: Obsolete, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: TSMMR, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: URLRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: USB, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: Core, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: TSSO, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: RTAV, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: PrintRedir, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: FolderRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: PCOIP_MFW, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: Scanner, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: SerialPort, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: ThinPrint, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: RDE, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: ViewClientx64, state: Obsolete, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: TSMMR, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: URLRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: USB, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: Core, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: TSSO, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: RTAV, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: PrintRedir, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: FolderRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: PCOIP_MFW, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: Scanner, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: SerialPort, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: ThinPrint, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: RDE, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: ViewClientx64WithRMKSx86, state: Obsolete, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: TSMMR, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: URLRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: USB, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: Core, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: TSSO, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: RTAV, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: PrintRedir, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: FolderRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: PCOIP_MFW, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: Scanner, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: SerialPort, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: ThinPrint, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: RDE, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: MediaEnginex86, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: MediaEnginex64, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: HTML5MMRx86, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: HTML5MMRx64, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: TEAMSREDIRx86, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: TEAMSREDIRx64, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i000: SetUpgradeForClient: Related Product: VMware Horizon Client
[16DC:1C0C][2020-11-18T17:35:39]i000: SetUpgradeForClient: Related ProductCode: {27138794-2AFD-4FCF-8E43-CF19FFED0452}
[16DC:1C0C][2020-11-18T17:35:39]i000: SetUpgradeForClient: Related ProductVersion: 5.5.0.14558
[16DC:1C0C][2020-11-18T17:35:39]i000: SetUpgradeForClient: Setting downgrade = true
[16DC:1C0C][2020-11-18T17:35:39]i199: Detect complete, result: 0x0
[16DC:22F0][2020-11-18T17:35:39]i000: Run: Creating the UI
Is there anyone to help solve the problem? Thank you very much.
What windows version and horizon client version? Did you install using as administrator options?
Hi, windows is win7 64 bit, and horizon client version is 5.4.0 build-15805437. It was installed as an administrator.