When installing the Horizon client, you are prompted that it has stopped working

[wanjiazhizun]

[16DC:1C0C][2020-11-18T17:35:38]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\wan\AppData\Local\Temp\{1F09E328-B734-4F68-8EE7-269536DE580B}\.cr\VMware Horizon Client for Windows for x86-based & 64-bit devices.exe
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing string variable 'DefaultFolder' to value 'VMware\VMware Horizon View Client'
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing string variable 'ProgramName' to value 'vmware-view.exe'
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing numeric variable 'DESKTOP_SHORTCUT' to value '1'
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing numeric variable 'STARTMENU_SHORTCUT' to value '1'
[16DC:1C0C][2020-11-18T17:35:38]i000: Initializing string variable 'AUTO_UPDATE_ENABLED' to value 'true'
[16DC:1C0C][2020-11-18T17:35:38]i009: Command Line: '"-burn.clean.room=E:\VMware Horizon Client for Windows for x86-based & 64-bit devices.exe" -burn.filehandle.attached=184 -burn.filehandle.self=192'
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\VMware Horizon Client for Windows for x86-based & 64-bit devices.exe'
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\'
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\wan\AppData\Local\Temp\VMware_Horizon_Client_20201118173538.log'
[16DC:1C0C][2020-11-18T17:35:38]i052: Condition 'VersionNT > v6.0' evaluates to true.
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleName' to value 'VMware Horizon Client'
[16DC:1C0C][2020-11-18T17:35:38]i000: Setting string variable 'WixBundleManufacturer' to value 'VMware, Inc.'
[16DC:1C0C][2020-11-18T17:35:38]i000: Loading managed bootstrapper application.
[16DC:1C0C][2020-11-18T17:35:38]i000: Creating BA thread to run asynchronously.
[16DC:22F0][2020-11-18T17:35:39]i000: Run: Launching custom VMware UX
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'INSTALLDIR' to value 'C:\Program Files (x86)\VMware\VMware Horizon View Client'
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'URL_FILTERING_ENABLED' to value 0
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'VDM_IP_PROTOCOL_USAGE' to value 'IPv4'
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'LOGINASCURRENTUSER_DISPLAY' to value 1
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'LOGINASCURRENTUSER_DEFAULT' to value 0
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'VDM_FIPS_ENABLED' to value 0
[16DC:22F0][2020-11-18T17:35:39]i000: Setting numeric variable 'INSTALL_32BITRMKS' to value 0
[16DC:22F0][2020-11-18T17:35:39]i000: PopulateExistingConfiguration: ClientInstallPath = D:\Program Files (x86)\VMware\VMware Horizon View Client\
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'INSTALLDIR' to value 'D:\Program Files (x86)\VMware\VMware Horizon View Client\'
[16DC:22F0][2020-11-18T17:35:39]i000: PopulateExistingConfiguration: IpProtocolUsage = IPv4
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'VDM_IP_PROTOCOL_USAGE' to value 'IPv4'
[16DC:22F0][2020-11-18T17:35:39]i000: PopulateExistingConfiguration: MRBroker =
[16DC:22F0][2020-11-18T17:35:39]i000: Setting string variable 'VDM_SERVER' to value ''
[16DC:22F0][2020-11-18T17:35:39]i000: ReadRegistryValue: INFO: Did not find registry value: [LocalMachine\SOFTWARE\VMware, Inc.\VMware VDM\Client\Installer] "URL_FILTERING_ENABLED"
[16DC:1C0C][2020-11-18T17:35:39]i100: Detect begin, 12 packages
[16DC:1C0C][2020-11-18T17:35:39]i000: Setting string variable 'NETFRAMEWORK45' to value '461814'
[16DC:1C0C][2020-11-18T17:35:39]i000: Trying per-machine extended info for property 'State' for product: {7DC387B8-E6A2-480C-8EF9-A6E51AE81C19}
[16DC:1C0C][2020-11-18T17:35:39]i000: Trying per-user extended info for property 'State' for product: {7DC387B8-E6A2-480C-8EF9-A6E51AE81C19}
[16DC:1C0C][2020-11-18T17:35:39]i000: Product or related product not found: {7DC387B8-E6A2-480C-8EF9-A6E51AE81C19}
[16DC:1C0C][2020-11-18T17:35:39]i000: Setting numeric variable 'VC14_REDIST_28127_X64' to value 2
[16DC:1C0C][2020-11-18T17:35:39]i000: Trying per-machine extended info for property 'State' for product: {2E72FA1F-BADB-4337-B8AE-F7C17EC57D1D}
[16DC:1C0C][2020-11-18T17:35:39]i000: Trying per-user extended info for property 'State' for product: {2E72FA1F-BADB-4337-B8AE-F7C17EC57D1D}
[16DC:1C0C][2020-11-18T17:35:39]i000: Product or related product not found: {2E72FA1F-BADB-4337-B8AE-F7C17EC57D1D}
[16DC:1C0C][2020-11-18T17:35:39]i000: Setting numeric variable 'VC14_REDIST_28127_X86' to value 2
[16DC:1C0C][2020-11-18T17:35:39]i102: Detected related bundle: {b202e5f3-ac14-4e31-848c-78b7cae95e33}, type: Upgrade, scope: PerMachine, version: 5.5.0.14558, operation: Downgrade
[16DC:1C0C][2020-11-18T17:35:39]i000: Bootstrapper_DetectRelatedBundle: ERROR: Downgrade detected, exiting the install.
[16DC:1C0C][2020-11-18T17:35:39]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
[16DC:1C0C][2020-11-18T17:35:39]i052: Condition 'VC14_REDIST_28127_X86 = 5' evaluates to false.
[16DC:1C0C][2020-11-18T17:35:39]i052: Condition 'Not VersionNT64 Or VC14_REDIST_28127_X64 = 5' evaluates to false.
[16DC:1C0C][2020-11-18T17:35:39]i103: Detected related package: {27138794-2AFD-4FCF-8E43-CF19FFED0452}, scope: PerMachine, version: 5.5.0.14558, language: 0 operation: Downgrade
[16DC:1C0C][2020-11-18T17:35:39]i103: Detected related package: {27138794-2AFD-4FCF-8E43-CF19FFED0452}, scope: PerMachine, version: 5.5.0.14558, language: 0 operation: Downgrade
[16DC:1C0C][2020-11-18T17:35:39]i103: Detected related package: {27138794-2AFD-4FCF-8E43-CF19FFED0452}, scope: PerMachine, version: 5.5.0.14558, language: 0 operation: Downgrade
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: NetFxRedist, state: Present, cached: Complete
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: vc_14_redist_x86, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: vc_14_redist_x64, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: ViewClientx86, state: Obsolete, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: TSMMR, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: URLRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: USB, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: Core, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: TSSO, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: RTAV, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: PrintRedir, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: FolderRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: PCOIP_MFW, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: Scanner, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: SerialPort, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: ThinPrint, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx86, feature: RDE, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: ViewClientx64, state: Obsolete, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: TSMMR, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: URLRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: USB, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: Core, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: TSSO, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: RTAV, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: PrintRedir, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: FolderRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: PCOIP_MFW, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: Scanner, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: SerialPort, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: ThinPrint, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64, feature: RDE, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: ViewClientx64WithRMKSx86, state: Obsolete, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: TSMMR, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: URLRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: USB, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: Core, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: TSSO, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: RTAV, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: PrintRedir, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: FolderRedirection, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: PCOIP_MFW, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: Scanner, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: SerialPort, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: ThinPrint, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i104: Detected package: ViewClientx64WithRMKSx86, feature: RDE, state: Absent
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: MediaEnginex86, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: MediaEnginex64, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: HTML5MMRx86, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: HTML5MMRx64, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: TEAMSREDIRx86, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i101: Detected package: TEAMSREDIRx64, state: Absent, cached: None
[16DC:1C0C][2020-11-18T17:35:39]i000: SetUpgradeForClient: Related Product: VMware Horizon Client
[16DC:1C0C][2020-11-18T17:35:39]i000: SetUpgradeForClient: Related ProductCode: {27138794-2AFD-4FCF-8E43-CF19FFED0452}
[16DC:1C0C][2020-11-18T17:35:39]i000: SetUpgradeForClient: Related ProductVersion: 5.5.0.14558
[16DC:1C0C][2020-11-18T17:35:39]i000: SetUpgradeForClient: Setting downgrade = true
[16DC:1C0C][2020-11-18T17:35:39]i199: Detect complete, result: 0x0
[16DC:22F0][2020-11-18T17:35:39]i000: Run: Creating the UI

[wanjiazhizun]

Is there anyone to help solve the problem? Thank you very much.

[tanwk]

What windows version and horizon client version? Did you install using as administrator options?

[wanjiazhizun]

Hi, windows is win7 64 bit, and horizon client version is 5.4.0 build-15805437. It was installed as an administrator.