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quriouss
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WMware Horizon Client for iOS - Can't connect to server using mobile data

Good day,

Today I've discovered that I'm not able to connect to my company server to use my VDI if I'm using my 4G mobile data as the internet connection. I receive the following message:

"The horizon server connection failed. Couldn't connect to server..."

However if I connect to my home WiFi, the connection works immediately. Please find an excerpt of the logs below:

Sep 25 14:40:08.238 +02:00: vmware-view 1793| TODO 0x2838b0580 CdkSetClientInfoTask -> FAIL
Sep 25 14:40:08.238 +02:00: vmware-view 1793| [Trace] FAIL 0x2838f61c0 CdkRootTask (11)
Sep 25 14:40:08.238 +02:00: vmware-view 1793| application-supported-protocols = BLAST,PCOIP
Sep 25 14:40:08.238 +02:00: vmware-view 1793| desktop-supported-protocols = BLAST,PCOIP
Sep 25 14:40:08.238 +02:00: vmware-view 1793| broker-IPv4-IPv6-compatibility-unexpected = false
Sep 25 14:40:08.238 +02:00: vmware-view 1793| server-certificate-trusted = false
Sep 25 14:40:08.238 +02:00: vmware-view 1793| [Trace] DONE 0x2838628c0 CdkBrokerConnectivityTask (2)
Sep 25 14:40:08.238 +02:00: vmware-view 1793| [Trace] DONE 0x2809f0a80 CdkGetRecentLaunchItemsTask (2)
Sep 25 14:40:08.238 +02:00: vmware-view 1793| [Trace] FAIL 0x2809c9ec0 CdkGetLaunchItemsTask (5)
Sep 25 14:40:08.238 +02:00: vmware-view 1793| task.comp.member = 0
Sep 25 14:40:08.238 +02:00: vmware-view 1793| need-icon-data = false
Sep 25 14:40:08.238 +02:00: vmware-view 1793| isGetAppSessions = true
Sep 25 14:40:08.238 +02:00: vmware-view 1793| isGetApplications = true
Sep 25 14:40:08.238 +02:00: vmware-view 1793| isGetDesktops = true
Sep 25 14:40:08.238 +02:00: vmware-view 1793| isGetShadowSessions = false
Sep 25 14:40:08.238 +02:00: vmware-view 1793| [Trace] FAIL 0x280ec1c20 CdkGetUserGlobalPreferencesTask (4)
Sep 25 14:40:08.238 +02:00: vmware-view 1793| task.comp.member = 0
Sep 25 14:40:08.238 +02:00: vmware-view 1793| [Trace] FAIL 0x280ec3930 CdkTunnelTask (4)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x280eaf7f0 CdkGetTunnelConnectionTask (4)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| task.comp.member = 3
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x2806df4f0 CdkAuthenticationTask (3)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x283862800 CdkGetConfigurationTask (4)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| task.comp.member = 1
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x283862680 CdkSetLocaleTask (5): Couldn't connect to server
Sep 25 14:40:08.239 +02:00: vmware-view 1793| task.comp.member = 3
Sep 25 14:40:08.239 +02:00: vmware-view 1793| brokerTaskListener.requestId = 7
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] DONE 0x2838628c0 CdkBrokerConnectivityTask (2)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] DONE 0x283862440 CdkHaveAuthTypesTask (1)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x2838b0580 CdkSetClientInfoTask (1)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| task.comp.never = true
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x2809acd20 CdkAddClientInfoTask|clientinfo.brokerlogon (3)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| task.comp.never = true
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x280ec3930 CdkTunnelTask (4)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x280eaf7f0 CdkGetTunnelConnectionTask (4)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| task.comp.member = 3
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x2806df4f0 CdkAuthenticationTask (3)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x283862800 CdkGetConfigurationTask (4)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| task.comp.member = 1
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] FAIL 0x283862680 CdkSetLocaleTask (5): Couldn't connect to server
Sep 25 14:40:08.239 +02:00: vmware-view 1793| task.comp.member = 3
Sep 25 14:40:08.239 +02:00: vmware-view 1793| brokerTaskListener.requestId = 7
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] DONE 0x2838628c0 CdkBrokerConnectivityTask (2)
Sep 25 14:40:08.239 +02:00: vmware-view 1793| [Trace] DONE 0x283862440 CdkHaveAuthTypesTask (1)

I've also attached the entire log file (it may contain logs from successful logins through WiFi).

I've also found out that if I use my Windows 10 laptop through my mobile data hotspot, the same error occurs with the Windows 10 desktop app. Not sure if this has something to do with my mobile carrier or the server connection or the application. Everything works through WiFi though.

VMware Horizon Client Information
Client Version: 8.3.0
Client Build: 18252249

Device Information
Model: iPhone14,2
CPU Cores: 6
iOS Version: iOS 15.0
Total RAM: 5693MB
Available RAM: 286MB
Internal Storage: 119GB
Available Storage: 75GB

Thank you for any insights!

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