We're starting to bring some of our softphone users over to our View environment, and I've found out that their Plantronics USB headsets just aren't compatible - they won't redirect to the VM at all. This is not a problem, as I want to replace them with analog headsets anyways. The question, though, is what are you using, out in the real world?
We're on Cisco IP Communicator 7.0 (we may update to 8.6, if we need to). The View VMs are Win7 SP1, nothing fancy there.
Cisco's hardware compatibility lists are not helpful. It really looks like any gaming headset that I could buy anywhere is cheaper than getting something specific for VoIP. I am specifically avoiding USB headsets - I feel like that's just one more channel to go wrong, but I could be convinced otherwise.
So, what are you fine folks using for headset hardware? Are there any that I should avoid outright? Any advice is appreciated.
~Chris
