VMware Horizon Community
Babycorsola
Contributor
Contributor

Vm Horizon issues

I recently upgraded to a new laptop and installed my work VM horizon tool to access my VM. When accessed on my home WiFi, the connection is laggy. Every minute or so, things stutter a little bit. This is particularly noticeable on Teams calls. 

 

I called my work IT team and they say there's nothing wrong with my VM and if must be something with the way I'm connecting (basically leaving me to figure it out myself). 

 

My laptop is brand new, model less than a year old. I have over 100mb broadband speeds and everything works flawlessly outside the VM (I regularly stream movies, play games online, have discord/WhatsApp calls etc). When I connect to the vm via the broadband in my work, it works fine. So there must be something to do with the interaction between the vm tool and my broadband. 

 

Anyone have any ideas? 

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2 Replies
fabio1975
Commander
Commander

Ciao 


there can be many causes of your problem. First of all:
What version of horizon client are you using?
What version of horizon is installed?
What OS is installed on your laptop?
Is the laptop your own or managed by the company? and the one before was?


In the latest versions of horizon there is a TEAMS optimization feature which is a combination of a component installed with the horizon client (usually it is installed by default) and the Windows GPOs being enabled


Here more information:

https://techzone.vmware.com/resource/microsoft-teams-optimization-vmware-horizon?check_logged_in=1#i...



You still have to insist on your company support

Fabio

Visit vmvirtual.blog
If you're satisfied give me a kudos

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JasonP76
Enthusiast
Enthusiast

I have seen this with many of the users we have.

  1. Check your WIFI signal. Also worth testing with your laptop wired in directly if you see a noticeable difference then sort out the WIFI
  2. With regards to teams calls and lag I have seen this personally, when I went on a teams call on an iPad or iPhone while I have a VDI session. Actually saw this a lot during the pandemic when we were all at home and my wife was on teams calls. I ended up installing openwrt on my router and setting up SQM on it. Once I did this never had a day of issues. work flawlessly since. Also had 100Mb connection at the time. I could work without issue while the kids were streaming/teams school stuff and wife work teams calls.
  3. Teams within a VDI will also give a lot of lag, as it will just push as much as it can especially if the video you sending is over 720p. It won't limit it like it would on an external device.
  4. Also check if they have set up UDP as protocol for BLAST. This should help if you suffer from latency. And if you using PCoIP move over to BLAST.
  5. The IT Team should also see your network latency on their dashboard.

To be honest any issues that relates to lag and latency on a Horizon session is usually 99% of the time a problem on the User's home network setup. So point 1 is really worth testing out.

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