I recently upgraded to a new laptop and installed my work VM horizon tool to access my VM. When accessed on my home WiFi, the connection is laggy. Every minute or so, things stutter a little bit. This is particularly noticeable on Teams calls.
I called my work IT team and they say there's nothing wrong with my VM and if must be something with the way I'm connecting (basically leaving me to figure it out myself).
My laptop is brand new, model less than a year old. I have over 100mb broadband speeds and everything works flawlessly outside the VM (I regularly stream movies, play games online, have discord/WhatsApp calls etc). When I connect to the vm via the broadband in my work, it works fine. So there must be something to do with the interaction between the vm tool and my broadband.
Anyone have any ideas?
Ciao
there can be many causes of your problem. First of all:
What version of horizon client are you using?
What version of horizon is installed?
What OS is installed on your laptop?
Is the laptop your own or managed by the company? and the one before was?
In the latest versions of horizon there is a TEAMS optimization feature which is a combination of a component installed with the horizon client (usually it is installed by default) and the Windows GPOs being enabled
Here more information:
You still have to insist on your company support
I have seen this with many of the users we have.
To be honest any issues that relates to lag and latency on a Horizon session is usually 99% of the time a problem on the User's home network setup. So point 1 is really worth testing out.
