View4 agent with PcoIP only shows black screen

[rvb]

Using view4 client and agent I can connect to the virtual desktop through RDP without any problem

Using display protocol PcoIP results in a black screen for some seconds, and the view4 clients shuts down.

on the virtiual desktop I find the error messsage in c:\windows\temp\pcoip_server_2009_11_27_00000bfc.txt

11/27/2009, 16:33:29> LVL:0 RC: 0 IMG_FRONTEND :Calling open display

11/27/2009, 16:33:29> LVL:0 RC:-500 IMG_FRONTEND :cSW_HOST_FRONTEND::open_display - Error attaching to SVGADevTap, error 4000: EscapeFailed

11/27/2009, 16:33:29> LVL:0 RC: 0 MGMT_IMG :cSW_HOST_IPC::enable_frontend failed. Retry...

both view4 client and agent are running on XPSP2 machines

[Linjo · Accepted solution]

What ESX version are you running on? (Supported is ESX 3.5 U3/U4, vSphere 4 U1)

What was the order of install? (Should be VMware tools first, then View Agent. Allow it to reboot twice)

Best regards,

Linjo

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[LarsHB]

Hi rvb,

we encountered the same problem over here and fixed it by opening port 50002 UDP which is used by PCoIP on our firewall.

Best regards,

Lars

[rvb]

I re-installed in the order VMware tools first, then View Agent and it worked.

I'm seeing the desktop screen now.

Thanxks for the hint

[fletch00]

I did a repair of Tools, reboot, repair of agent, reboot - I still have the issue - errorlog is below:

12/09/2009, 14:51:34> LVL:0 RC: 0 IMG_FRONTEND :configure_displays: 1 display(s) initially reported!

12/09/2009, 14:51:34> LVL:0 RC: 0 IMG_FRONTEND :configure_display[0]--* id: 2 mon_id: -1 pos: (0,0) w: 1024 h: 768

12/09/2009, 14:51:34> LVL:0 RC: 0 IMG_FRONTEND :configure_display[0]--bpp: 32 --pitch: 4096 --map size: 1552 --fb size: 3145728

12/09/2009, 14:51:34> LVL:0 RC: 0 IMG_FRONTEND :configure_displays: frontend motion is enabled

12/09/2009, 14:51:34> LVL:0 RC: 0 IMG_FRONTEND :flip_frame_buffer: error result - level 1=4001, level 2=0

12/09/2009, 14:51:34> LVL:0 RC: 0 MGMT_IMG :cSW_HOST_IPC::enable_frontend failed. Retry...

12/09/2009, 14:51:35> LVL:0 RC: 0 IMG_FRONTEND :Calling open display

12/09/2009, 14:51:35> LVL:0 RC: 0 IMG_FRONTEND :configure_displays: 1 display(s) initially reported!

12/09/2009, 14:51:35> LVL:0 RC: 0 IMG_FRONTEND :configure_display[0]--* id: 2 mon_id: -1 pos: (0,0) w: 1024 h: 768

12/09/2009, 14:51:35> LVL:0 RC: 0 IMG_FRONTEND :configure_display[0]--bpp: 32 --pitch: 4096 --map size: 1552 --fb size: 3145728

12/09/2009, 14:51:35> LVL:0 RC: 0 IMG_FRONTEND :configure_displays: frontend motion is enabled

12/09/2009, 14:51:35> LVL:0 RC: 0 IMG_FRONTEND :flip_frame_buffer: error result - level 1=4001, level 2=0

12/09/2009, 14:51:35> LVL:0 RC: 0 MGMT_IMG :cSW_HOST_IPC::enable_frontend failed. Retry failed 5 time.

12/09/2009, 14:51:35> LVL:2 RC: 0 MGMT_IMG :Resetting codec (end_to_end=0)

12/09/2009, 14:51:35> LVL:0 RC: 0 MGMT_IMG :CODEC: State change from CODEC_CFG_EXCHANGE to CODEC_DISABLED

12/09/2009, 14:51:35> LVL:0 RC:-500 MGMT_IMG :ACTIVE: Fatal error happend. Notifying session manager.

12/09/2009, 14:51:35> LVL:2 RC: 0 MGMT_SSIG :Request to reset session (PRI: 0)

12/09/2009, 14:51:35> LVL:2 RC: 0 MGMT_SSIG :Session closed locally (192.168.45.128, 00-0F-01-01-01-00, PRI: 0)

12/09/2009, 14:51:35> LVL:1 RC:-500 VGMAC :tera_sock_recv() failed - Interrupted system call (10004)!

12/09/2009, 14:51:35> LVL:2 RC: 0 VGMAC :PCoIP UDP RX thread exiting

12/09/2009, 14:51:35> LVL:1 RC: 0 MGMT_DDC :mgmt_ddc_fcc_callback: queuing TERA_MGMT_FCC_EVENT_RESET

12/09/2009, 14:51:35> LVL:2 RC: 0 MGMT_VCHAN :>>> app_reset: Session has been dropped. Forcing all channels to close!

12/09/2009, 14:51:35> LVL:2 RC:-503 MGMT_VCHAN :>>> Failed to close chan 0 because channel is already closed!

12/09/2009, 14:51:35> LVL:1 RC:-500 VGMAC :tera_sock_send() failed - Socket operation on non-socket (10038)!

12/09/2009, 14:51:35> LVL:1 RC:-500 MGMT_PCOIP_DATA :Tx thread error: failed to send packet to VGMAC

12/09/2009, 14:51:35> LVL:1 RC:-500 MGMT_PCOIP_DATA :Tx thread error: failed to encode and queue media packet!

12/09/2009, 14:51:35> LVL:1 RC:-500 MGMT_PCOIP_DATA :Tx thread: error while servicing media channel

12/09/2009, 14:51:35> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset control block

12/09/2009, 14:51:35> LVL:1 RC:-503 MGMT_PCOIP_DATA :Tx thread error: failed to free small descriptor in control block reset i=0 tx_cblk=144e980

12/09/2009, 14:51:35> LVL:1 RC:-503 MGMT_PCOIP_DATA :Tx thread error: failed to free small descriptor in control block reset i=1 tx_cblk=144e980

12/09/2009, 14:51:40> LVL:1 RC:-500 COMMON :poll_sockets failed to generate 1 callbacks!

12/09/2009, 14:51:40> LVL:1 RC: 0 COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_RESET

VCP

[schneggenburger]

I was having the same issue. Adding a Windows XP firewall exception for port 50002 UDP fixed my problem as well....

[TheWinGuru]

This may seem like an obvious check, but it's one I missed

I only had 8 MB of video RAM configured for the guest and changing it to 32 MB fixed the issue I was having. I could RDP with the View4 Client, but trying PCoIP gave me a black screen that soon disconnected.

Hope this helps someone who might have overlooked that setting...