View users, every day a 7PM Client error: Secure connection timed out (The session has timed out, please re-authenticate.)

[Jorpavon]

Hi,

Every day at 7PM our employees are disconnected from their virtual desktops, I know it's because the connection timed out.

My question is about this time out, the session time out (in minutes) default value is 600. The users log on the view connection at 9AM and they go lunch, at 1:30PM and come back at 3PM.

600 minutes is the value of minutes between 9AM and 7PM.

But, the session time out in the global configuration settings of the VDM is the overall session time limit from when a user logs onto the connection server to when the session terminates because of INACTIVITY?

The users are still working at 7PM, so there's no inactivity.

Why they've been disconnected?

[IanGibbs · Accepted solution]

But, the session time out in the global configuration settings of the VDM is the overall session time limit from when a user logs onto the connection server to when the session terminates because of INACTIVITY?

No it isn't. It's the maximum session length irrespective of activity and is required to prevent thin clients that never log out from flooding the broker with sessions. There is no 'off' setting. You will simply have to increase it to the maximum time a user will remain connected for.

[Jorpavon]

Thanks Ian, it's exactly what I thought.

I have only copy and paste the session timeout definition of the VIEW Installation and Administration guide.