VMware Horizon Community
bjose01
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‎06-20-2019 02:22 AM
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View desktop get disconnected automatically

Using horizon 7.10

VDI is getting disconnected for user, once it disconnected need to reboot the VDI to get it connected again.

Using floating pool with windows 8 machines

PCOIP logs from disconnected VDI

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :-- pcoip_agent begins.

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :--------------------------

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :**** System Info

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :Windows 8 Enterprise Edition (6.2 build 9200)

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :2 processors detected

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :Intel or AMD 64 bit

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :AMD processor

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :3266MB/4095MB of physical memory available

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :134217633MB/134217727MB of virtual memory available

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :****

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :FOLDER_TEMP               = 'C:\Windows\TEMP\'

2019-06-20T14:28:37.379+05:30> LVL:2 RC:   0          COMMON :FOLDER_PROGRAM_DATA       = 'C:\ProgramData\Teradici\'

2019-06-20T14:28:37.394+05:30> LVL:2 RC:   0          COMMON :FOLDER_LOCAL_APP_DATA     = 'C:\Windows\system32\config\systemprofile\AppData\Local\Teradici\'

2019-06-20T14:28:37.394+05:30> LVL:2 RC:   0          COMMON :FOLDER_ROAMING_APP_DATA   = 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Teradici\'

2019-06-20T14:28:37.394+05:30> LVL:2 RC:   0           AGENT :Software Build ID: pcoip-soft.git-vmw-5072749 3.36.0.982725

2019-06-20T14:28:37.394+05:30> LVL:2 RC:   0           AGENT :Software Build date: Feb 14 2017 22:23:57

2019-06-20T14:28:37.394+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_register

2019-06-20T14:28:37.394+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_register: intf version is 0104

2019-06-20T14:28:37.394+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_register: int length is 72

2019-06-20T14:28:37.394+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_register: operate as rds agent is false

2019-06-20T14:28:55.663+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: ==========>  New connection request <===========

2019-06-20T14:28:55.663+05:30> LVL:2 RC:   0           AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_address value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.

2019-06-20T14:28:55.663+05:30> LVL:2 RC:   0           AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_port value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.

2019-06-20T14:28:55.663+05:30> LVL:2 RC:   0           AGENT :Client address is 0.0.0.0:0 (host order)

2019-06-20T14:28:55.679+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: For Soft Host: Using Version 1 Tag

2019-06-20T14:28:55.679+05:30> LVL:2 RC:   0             PRI :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} Session ID for Soft Host: Tag:'b0zsGsutq0wA' Value:6f4cec1acbadab4c

2019-06-20T14:28:55.679+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} initialized local receiver, mailbox name is agnt0001

2019-06-20T14:28:55.679+05:30> LVL:2 RC:   0           AGENT :server_listen_on_addr is 127.0.0.1:0 (host order)

2019-06-20T14:28:55.679+05:30> LVL:1 RC:   0           AGENT :pcoip_agent_connect_req:  type = 2

2019-06-20T14:28:55.679+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} Session ID = 1; codec = 2.

2019-06-20T14:28:55.679+05:30> LVL:1 RC:   0           AGENT :pcoip_agent_connect_req: debug trace log 1

2019-06-20T14:28:55.679+05:30> LVL:2 RC:   0           AGENT :tera_agent_launch_server: {s_tag:0x6f4cec1acbadab4c} Launching pcoip_server_win32

2019-06-20T14:28:55.679+05:30> LVL:2 RC:   0           AGENT :tera_agent_launch_server: {s_tag:0x6f4cec1acbadab4c} Optional log file path specified as "C:\ProgramData\VMware\VDM\logs\"

2019-06-20T14:28:55.679+05:30> LVL:2 RC:   0           AGENT :tera_agent_launch_server: {s_tag:0x6f4cec1acbadab4c} use_vmware_launcher = false.

2019-06-20T14:28:55.725+05:30> LVL:2 RC:   0           AGENT :tera_agent_launch_server: {s_tag:0x6f4cec1acbadab4c} Using direct CreateProcess: worked [system is vista or newer, windows session id: 0xffffffff, pid: 0x1080, proc handle: 0x4ec].

2019-06-20T14:28:56.149+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr1;B:srvr0001 to A:srvr1, message = 00 00 00 00, len=144

2019-06-20T14:28:56.735+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req : PCoIP Server launch succeeded - 0 attempt retry

2019-06-20T14:28:56.735+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Waiting for ready message.

2019-06-20T14:28:56.839+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Got ready message.

2019-06-20T14:28:56.839+05:30> LVL:2 RC:   0           AGENT :selected server_addr is 127.0.0.1:4172 (host order)

2019-06-20T14:28:56.839+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Connecting to server's mailbox.

2019-06-20T14:28:56.840+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Sending session tag.

2019-06-20T14:28:56.840+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::send_message: {s_tag:0x6f4cec1acbadab4c} 136 bytes

2019-06-20T14:28:56.840+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Sending session option #0 key='session_connection_type' value='prewarm'.

2019-06-20T14:28:56.840+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::send_message: {s_tag:0x6f4cec1acbadab4c} 56 bytes

2019-06-20T14:28:56.840+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Sending session option #1 key='pcoip.server_fqdn' value='DHZ-IAG-002.wipro.com'.

2019-06-20T14:28:56.840+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::send_message: {s_tag:0x6f4cec1acbadab4c} 64 bytes

2019-06-20T14:28:56.840+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] End of options: sending null-option message

2019-06-20T14:28:56.840+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::send_message: {s_tag:0x6f4cec1acbadab4c} 26 bytes

2019-06-20T14:29:17.682+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr1;B:srvr0001 to A:srvr1, message = 05 00 00 00, len=136

2019-06-20T14:29:17.733+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Adding session to list.

2019-06-20T14:29:17.733+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Total number of active sessions = 1

2019-06-20T14:29:17.733+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] Sending connection response ok.

2019-06-20T14:29:17.734+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_connect_req: {s_tag:0x6f4cec1acbadab4c} [1] connection_response (end), 0

2019-06-20T14:29:17.734+05:30> LVL:2 RC:   0           AGENT :pcoip_agent_disconnect_extended

2019-06-20T14:29:17.735+05:30> LVL:2 RC:   0           AGENT :tera_agent_disconnect [soft host]: agent close code: 2, disconnect reason: 5

2019-06-20T14:29:17.753+05:30> LVL:2 RC:   0           AGENT :tera_agent_disconnect: {s_tag:0x6f4cec1acbadab4c} disconnect is ** NOT ** pending (hndl: 1, pid: 4224, process handle: 000004ec)

2019-06-20T14:29:17.753+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::send_message: {s_tag:0x6f4cec1acbadab4c} 16 bytes

2019-06-20T14:29:17.754+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr1;B:srvr0001 to A:srvr1, message = 0c 00 00 00, len=16

2019-06-20T14:29:17.964+05:30> LVL:2 RC:   0           AGENT :tera_agent_finish_disconnect_thread: connection_closed 2

2019-06-20T14:29:17.964+05:30> LVL:2 RC:   0           AGENT :sSERVER_SESSION::~sSERVER_SESSION: {s_tag:0x6f4cec1acbadab4c} Closing pcoip server process handle 00000000000004EC

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mchadwick19
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‎06-21-2019 05:04 AM
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Or, you wouldn't happen to be using a generic/shared user account would you?

The other piece is that the error message can mean the PCoIP session is disconnected due to login from a different location (separate client).

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design

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mchadwick19
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‎06-20-2019 06:29 AM
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Can you grab logs off your client device, you are looking for lines that look like:

MGMT_SYS : (sess_cback:disappointed_face: event mask: 0x40, cause:0x105

The logs provided doesn't provide enought information.

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design
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bjose01
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‎06-21-2019 02:53 AM
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Can you please help with the exact location of the log information looking for.

This was the pcoip log collected from end user machine. I have attached log file present in same folder

log.txt.zip
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mchadwick19
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‎06-21-2019 04:31 AM
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These are the View Agent logs. You want to grab the PCoIP client logs which should exist in %temp% (C:\Users\<Username>\AppData\Local\Temp) the log will be called pcoip_client

Here is the doc with the log file locations and names (for windows): Horizon Client for Windows Logs

These will also exist on the View VM if you can get to it, located at %ProgramData%\VMware\VDM\Logs and they will be called pcoip_agent and pcoip_server.

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design
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bjose01
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‎06-21-2019 04:42 AM
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Yes i could locate the logs.

Below is the event shows.

TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT -> PCOIP_AGENT_CLOSE_CODE_BROKER_INITIATED

pcoip_server_2019_06_21_00000c1c.txt.zip
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mchadwick19
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‎06-21-2019 05:01 AM
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The message there is telling you that your connection server is initiating the disconnect. This is usually due to either a network issue between client and the view desktop (potentially Con. Server and Desktop if tunneling) or a misconfigured load balancer.

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design
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mchadwick19
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‎06-21-2019 05:04 AM
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Or, you wouldn't happen to be using a generic/shared user account would you?

The other piece is that the error message can mean the PCoIP session is disconnected due to login from a different location (separate client).

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design
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bjose01
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‎06-26-2019 12:32 AM
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Thanks.

Users are not using shared account here.

I will check with if user tried to connect from different device.

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