View client and webpage issues external

[JNRUnified]

We can connect just fine internally with both rdp and PCoIP, but externally all we get is a blank screen. I do not even see an attempted connection. I took a separate ip external, and forwarded ALL (1-65k)ports from that external IP to our internal connection manager. I read all you needed was 90,443,8001,50001,4001, but I forwarded them all. Still does not seem to work. any ideas?

(xxx.xxx.xxx.227)--(firewall)---(internal connection server 10.10.10.5)

|-vmtest 10.10.10.1

|-vmtest2 10.10.10.2

[mittim12]

If you are external going through a Security server you will need to allow 3389 from security server to VDI machine.

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[JNRUnified]

We do not have a security server. We only have the external ip forwarding all ports directly to the view manager.

[mittim12]

Utilizing direct connect or tunneling through the connection broker?

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[JNRUnified]

It is whatever the default setting is.

All I did was install the view manager in our cluster, enter in my external ip in config, add a individual type machine, and added it to the pool. Then on the machine I installed tools then view agent, then .net.

I connect to the view manager webpage internall and it conencts fine. I run the view client internally and it connects fine.

So I took a external ip address and forwarded all traffic to it to the view manager server. I can connect to the webpage but bringing up the machine I just get a blank machine, same with view client.

Internet--

---

firewall----view manager

Is there something else I need to do or have configured? I would think if I had to vpn into the network that would make the web based client pretty worthless. I figure I must be missing something.

I know that I ONLY forwarded all ports to the view manager, will it not redirect the traffic as needed to the virtual machine?

[mittim12]

Again, it depends on the mode in which the connection server is set to. I'm not sure what the default setting is but if your connection server is set for Direct Connect that means that the connecting PC will connect directly to the VDI machine so 3389 from physical desktop to VDI would need to be open. If it's not set to direct then the traffic is being tunneled through the connection broker so forwarding all traffic there may work. You can view this setting by going into the View manager admin page, configuration, and servers. If it's confifgured for direct connect you will see that under the settings.

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[JNRUnified]

Awesome! This fixed the webpage viewer (which I think uses rdp), but connecting with viewer via PCoIP is still showing a black screen.

[mittim12 · Accepted solution]

You can't tunnel PCOIP through a security server so more than likely you can't tunnel it through a normal connection broker either. I have never tried though since we use all direct connect inside our of LAN.

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[JNRUnified]

Thanks mittim, you've been a great help!

[mittim12]

Not a problem at all. Let us know if you run into any other issues. I would also look into standing up a security server if at all possible.