View client 4.5 connection error

[BenH01]

I have installed View4.5 but cannot get the client to work on a 32bit Windows 7 machine. The client opens but when I put in the name of the connection server I get the following error. "The View Connection Server connection failed. Network error. Contact your network administrator."

I installed the client on a Windows XP machine and it worked fine. I also installed the 64bit client on a 64bit Windows 7 install and that worked fine.

From my 32bit Win7 machine I can type the server nme into a web bowser and it replies with the page but then errors when it tries to launch the client.

Any thoughts how to make the client work on Win7 32bit?

Thanks,

Ben

[eeg3]

Does this happen on all Windows 7 32-bit machines you have? Are you able to ping the VCS from the Windows 7 machine? Have you tried to re-install the client?

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[BenH01]

I have tried the client on 2 separate Win7 machines. They both can ping the VCS by IP and hostname. A reinstall did not fix the issue. I made sure UAC was off and Windows Firewall is also off.

Thanks,

Ben

[eeg3]

Which build of the client are you using?

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[BenH01]

Client is 4.5.0 build-293049

[mikebarnett]

Are the Windows 7 clients using SP1 or IE9?

If not, can you provide a client log bundle?

-Mike

[BenH01]

No SP1 or IE9. Are there any logs in particular you want to see? There are many files created in the log bundle.

Thanks,

Ben

[mikebarnett]

The latest debug-.log file is probably enough.

-Mike

[BenH01]

Here is a debug log from the client bundle.

Thanks,

Ben

[roger_brown]

Hi Ben,

Do you still have this issue or did you find a fix? I have the same error on our Windows 7 32 bit laptops but the XP ones work fine.  The client is 4.5.0 build 293049.

Thanks

Roger

[BenH01]

Not yet.  I thought it might have something to do with the proxy server, so I bypassed proxy as outlined here.  http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=100923...

That did not work, so back to the drawing board.

Ben

[grossag]

I may be able to help but your post in October included the wrong debug log file.  Can you do the following:

1) Run regedit, open the registry key HKLM\Software\VMware, Inc.\VMware VDM and create a REG_SZ named "TraceEnabled" set to "true".

2) Run the View Client and reproduce the issue.

3) Find the latest modified debug log in your current user's directory.  On XP this would be C:\Documents and Settings\<USERNAME>\Local Settings\Application Data\VMware\VDM\logs.  On Vista/Win7 this is C:\Users\<USERNAME>\AppData\Local\VMware\VDM\logs.

4) Upload the debug log here or e-mail it to me at grossag AT vmware DOT com and say when the connection attempt occurred.

Thanks,

Adam

[roger_brown]

Thanks to Adam for the following solution, changing the client check in IE settings now lets the Windows 7 client connect to VMware View 4.5 :

2011-02-02 09:42:08,978 DEBUG <MessageFrameWorkDispatch> [wswc_http] WININET ErrorCode = 12057

2011-02-02 09:42:08,978 TRACE <MessageFrameWorkDispatch> [wswc_http] Broker request brokerConnect FAILED, error: Unable to send request to view/broker/xml (view) with error 12057, userError: Network error. Contact your network administrator.

------------------

WinInet error code 12057 is ERROR_INTERNET_SEC_CERT_REV_FAILED which means that the View Connection Server's SSL certificate failed revocation checks.
 
Are you using the provided SSL certificate or did you install your own?  You should eventually install your own.
 
 For now, if you would like, you can disable revocation checking using a View Client GPO or using the following: http://www.codewiz51.com/blog/post/2009/02/05/Vista-and-WinInet-error-ERROR_INTERNET_SEC_CERT_REV_FA...

because I think our View Client respects this IE setting.  If this doesn't work, let me know.

Re-posted here for others to find

Regards

Roger

[RajuVCP]

Amazing,

Really it Solved my problem. Thanks Adam and Roger.

it was facing these issue from last 3 weeks. now its solved.

Regards

Raju Gunnal

http://www.tech2solution.com/forum

[RajuVCP]

HI Roger,

After doing the similar IE changes , it is working for some Win 7 machine and for some Win 7 its not working.

Regards

Raju Gunnal

http://www.tech2solution.com/forum