Hello,
First off, let me say that we have searched high and low for a solution to this problem.
We manage a small VMWare infrastructure with 25 users on a floating pool using View Persona management and have been doing so for the past 2 years. Lately though, we are having an issues that used to happen only very rarely before, where a user logs in, gets assigned a clone and gets an empty temporary profile. The user must then log off and log back on to get his actual profile.
The typical event id we see on the clones when this happens is #1509 which specifies the following:
Windows cannot copy file \\path_to_profile\ntuser.pol to location C:\users\xxx\ntuser.pol. This error may be caused by network problems or insufficient security rights. Detail - Access denied.
It is very nerving mostly because the cause cannot be identified easily. It happens to all users but completely randomly. The share on which the profiles are stored has the correct permissions and each user profile folder is created with SYSTEM, the user and Administrators. If this where a permission issue on either the share or the profiles, I believe the error should be easy to reproduce. The only thing that is constant, is the fact that it concernes the ntuser.pol file.
We thought the anti-virus, Kaspersky, was causing the issue as it wouldn't have been the first time but we have excluded all view folders from being scanned, we have also added the avp.exe process to the excluded processes (see GPO below)
Has anyone encountered this? Is it a bug? Is there a fix? Is there something I'm missing?
Our infrastructure is based on the following:
View connection server 7.0.1.3988955
View Horizon Agent 7.0.1.3989057
The VDIs are based on Windows 7 x64. We do not do any refreshes, only recompose during the week-ends to apply new updates.
GPO:
Thanks in advance if someone has an idea...
Cheers,
Marc
