View Client Timeout

[tfxrowe]

I'm testing out my View Deployment now and it seems that the View Client is timeouting "The connection to the remote computer timed out" is what I'm getting. I can telnet into 4001 when I telnet into the connection server. Pretty much everything logs in and I just get a big black screen.

[admin]

Hi,

   Check the following information http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=102334...

Hope this information helps you.

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[gunnarb]

How much time has passed before it times out?  By default it times out after 600 minutes (10 hours), you can change that in the global settings.  There are other timeout values that you can modify as well but I'd need to know how much time has passed before you get a timeout.

Gunnar

[tfxrowe]

It normally times out within a minute or two. I ended up switching the pool to use RDP, but I would really like my users to be able ot use PCoIP. I've added 4172 to the Windows Firewall and thats the only thing that is blocking traffic on these things. So I am at a loss in that regard.

[gunnarb]

Sometimes I should throughly read the question.  I missed the fact that you said you just got a black screen.

So do you not ever see the desktop.  It just logs in, stays at the black screen for about a minute or two, then dumps you.  If so this is cake to fix.

Gunnar

[tfxrowe]

Gunnar,

Thats what was happening when PCoIP was activated for the pool. Would log in it seems like it wants to connect when the black screen comes up. Then it logs off saying remote connection ended or something along those lines.

[gunnarb]

https://www3.gotomeeting.com/join/634033998

You available for me to look real quick?

Gunnar

[tfxrowe]

Yep I can hop on right now!

[gunnarb]

Just an FYI for those googling this.  I looked at his logs and saw that in the PCoIP_server logs it said "Client is NAT'd!"  This means pretty much what it says, even internally they had NATing between VLANs.  We then talked about his environment and he knew this to be true.  I tested his setup by bypassing the NAT and he was able to connect over PCoIP just fine.  So the NAT in the middle is causing the issue.

Gunnar