View Agent still starting

[rupeshj]

Hi Guys

Please help. In the last 2 week I have a problem with my View agent reporting it's still starting up from the Console view. However when I MMC onto the problem desktop the view agent is started. This happen during the day and we need to restart the view agent.

Current Configure:

vCenter Server

4 vCPU

8 GB RAM

Windows 2008 R2

Composer Server version VMware-viewcomposer-3.0.0-691993

2 vCPU

10 GB RAM

Windows 2008 R2

Connection Server version VMware-viewconnectionserver-x86_64-5.1.1-799444

2 vCPU

10 GB RAM

Windows 2008 R2

Virtual Desktop  (Total 150)

2 vCPU

3 GB RAM

Windows 7

[Linjo]

How long does it have that status? If its more then 10min then there is something wrong.

[jonathanjabez]

Reinstall VMware Tools and View Agent of the parent virtual machine:

1. Uninstall VMware Tools and View Agent software on the View desktop and reboot the VM.
2. Install the VMware Tools in Custom mode.
3. Expand VMware Device Drivers and change the SVGA Driver to This feature will not be available and reboot.
4. Install VMware Tools and reboot.
5. Install the View Agent and reboot.
6. Release IP and shut down the parent VM
7. Recompose the pool and see for any new disconnection.

Ensure that, you have the supported version of View Agent and View Client that matches to your View Connection Server version.

Let me know if this helps.

[ash32]

It take 30 minutes to an hour

[ash32]

It try the uninstall and reinstall early today for the Training Department which did not work. I also tried upgrade the VMware-viewagent-5.1.3-1007228.

[jonathanjabez]

Does it stay on the status "Starting" OR does it start after an hour?

[ash32]

Attached is a Export for the View Connection server with it status and second is a screenshot of the service status.

[jonathanjabez]

I reviewed the CSV file and it seems other desktops in the same pool are showing status as "Available".  Did you try to reset the problem desktops with the status "Startup"? OR you may remove the problem desktop from Desktops inventory and let Composer recreate a new desktop and see if this helps.

[ash32]

I restarted the 2 problem desktop's and the status is still "Startup"

[jonathanjabez]

Manually deleting these stale desktops and re-provisioning them using composer is worth a try:

VMware KB: Manually deleting linked clones or stale virtual desktop entries from the View Composer d...

[ash32]

I'll have to try this on the Weekend.

[kleakso]

Exactly the same problem here.

Some machines are still in startup..

It was working all normally earlier but in one day its stopped

I cannot find any relationships why its so... No modifications was made to the system...

Only helps - is to restart Vmware View Connection Server service in services...

Tried to recompose (with advices mentioned earlier) no success.

Both Agent and Connection Server is 5.2

BTW - if let the machine in STARTUP and do not restart the service - it became available after several hours. (i think this is to much)

Looked also at the logs.. Nothing..