View Agent 7.12 Persona corrupt ntuser.dat

[izkoenizmuri]

Hi

Since upgrade 7.12 we have a  user (evere day about 5) where the ntuser.dat is corrupt after logoff.

when they login again, they logged in with temp user profil.

i cannot open the ntuser.dat with regedit, and have to restore it.

we using persona, image is Win10 LTSC 1809

Any one same problem or any ideas?

Marc

[Shreyskar]

Hi izkoenizmuri

What kind of machines are you using? Are these persistent VMs assigned to the user Or user gets a different VM on each logon?

Generally are you logged in with temp profile when the user profile is corrupted Or if there is any stale user profile entry.

• Open regedit as local admin on the VM and navigate to HKLM\software\microsoft windowsNT\current version\profile list . If there is any key with '.bak' extension, its a corrupted one.

• Note:Take a backup of complete 'Profilelist' reg hive first.

• Delete all such '.bak' keys under 'profilelist'

• Reboot the virtual machine

• Ask the user to login and check.

PS: Persona is going to be deprecated very soon (most probably with horizon 8.x release) and there will not be any enhancement or feature improvements to it, hence I would recommend you to look for other profile management solutions like dynamic environment manager. FSLogix which are far better than persona especially for managing profiles on Windows10 based systems.

[izkoenizmuri]

Hi

Thanks for your answer

this is a floating pool, not persistent, so after logoff desktop ist destroyed

ntuser.dat was roamed to persona share, and there i cant't open the file anymore with regedit cause of corruption

Marc

[Shreyskar]

Hi izkoenizmuri

If you can't open the user profile anymore on persona repository, means profile is corrupted. Better to rename the existing profile and let user login and create profile.