Can anyone tell me why this could be happening? I am not getting much progress from support, the case has been opened since the 20th of December.
It happens during login when the vm transitions to full screen both monitors. VMware Tools and View Agent were installed in proper order.
Image of pool settings:
User ericn started View client and attempted to log into floating linked clone pool Win10 at 7:49:52
Connection server allocated machine "w10-002"
User sees windows login screen briefly (2 seconds) while resolution of vm changes to match client. Then the vm screen freezes.
User restarts View client multiple times and attempts to reconnect to pool but receives message that either vm is not available or no vms in pool are available.
Admin can not rdp into vm
Admin can not view vm in console
Admin can not gracefully restart vm
After rebooting vm, I logged into it and gathered the log bundle.
I uploaded log bundles via ftp to 16324254412: logs from the virtual machine, view agent, connection server, composer server and view client.
Here are some interesting bits of logs:
w10-002-vdm-sdct-20161220-0829-agent\w10-002-vdm-sdct-20161220-0829\pcoip-logs\pcoip_server_2016_12_20_00000cc8.txt
2016-12-20T07:50:58.536-08:00> LVL:2 RC: 0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP is not used
2016-12-20T07:51:11.114-08:00> LVL:2 RC: 0 SERVER :server mailbox: MBX_SHUTDOWN with agent disconnect reason code (0x5)
2016-12-20T07:51:11.114-08:00> LVL:2 RC: 0 SERVER :server mailbox: Stopping mailbox message loop
w10-002-vdm-sdct-20161220-0829-agent\w10-002-vdm-sdct-20161220-0829\vdm-logs\log-2016-12-20.txt
2016-12-20T07:51:11.099-08:00 INFO (06E0-121C) <MessageFrameWorkDispatch> [wsnm_desktop] vmlm - wsnm_desktop Sending START_SESSION_BEGIN {SESSION:8017_***_9b40}
2016-12-20T07:51:11.099-08:00 INFO (06E0-121C) <MessageFrameWorkDispatch> [wsnm_desktop] StartSession DESKTOP request for user ORD\ericn with PCOIP (cn=s-1-5-21-1979961670-1914705831-329625007-4550,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int) {SESSION:8017_***_9b40}
2016-12-20T07:51:22.052-08:00 WARN (06E0-0840) <2112> [wsnm_desktop] Incomplete login for sessionId=1
2016-12-20T07:51:27.052-08:00 ERROR (06E0-121C) <MessageFrameWorkDispatch> [wsnm_desktop] Timed out waiting for sessionId=1 to disconnect. {SESSION:8017_***_9b40}
horizon-client\teradici-root\pcoip_client_2016_12_20_000017f6-ZI5wvo
2016-12-20T07:50:58.205-08:00> LVL:2 RC: 0 COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_RESET, disconnect cause (0x300)
2016-12-20T07:50:58.205-08:00> LVL:2 RC: 0 CLIENT :client main: notify_session_status: TERA_MGMT_SYS_SESS_EVENT_RESET.
2016-12-20T07:50:58.205-08:00> LVL:2 RC: 0 CLIENT :notify_session_status: VDP connect code: SERVER_DISCONNECTED_MANUAL_LOGOUT (11)
horizon-client\vmware-root\vmware-horizon-client-6101.log
2016-12-20 07:50:58.320-08:00: vmware-view 6101| Disconnecting from broker https://vdicx.ord.local:443/broker/xml
2016-12-20 07:50:58.320-08:00: vmware-view 6101| CdkUtil_SetLocalAddress: fd -1 < 0, not retrieving local address.
2016-12-20 07:50:58.320-08:00: vmware-view 6101| TUNNEL EXIT
2016-12-20 07:50:58.320-08:00: vmware-view 6101| TaskCombiner: SetResult for CdkDoLogoutTask(DONE).
2016-12-20 07:50:58.320-08:00: vmware-view 6101| TaskCombiner: CdkDoLogoutTask(DONE) removed, group task num:0, total task num:0.
2016-12-20 07:50:58.320-08:00: vmware-view 6101| Waiting for smartcard thread to terminate, this may take some time if you just started the client
2016-12-20 07:50:58.321-08:00: vmware-view 6101| ViewUsblib: ViewUsb_Release: 0xb89f5b70
2016-12-20 07:50:58.321-08:00: vmware-view 6101| ViewUsblib: ViewUsb_ValidateHandle: 0xb89f5b70 (CLIENT, ref:1)
2016-12-20 07:50:58.321-08:00: vmware-view 6101| ViewUsblib: mmfw_ReleaseService (client = 0xb88186f8, cSrv = 0xb77fc180)
2016-12-20 07:50:58.321-08:00: vmware-view 6101| ViewUsblib: mmfw_PostMsg
2016-12-20 07:50:58.321-08:00: vmware-view 6101| ViewUsblib: mmfw_PostMsg_Tracked
2016-12-20 07:50:58.321-08:00: vmware-view 6101| ViewUsblib: mmfw_UnRegisterClient
2016-12-20 07:50:58.321-08:00: vmware-view 6101| ViewUsblib: mmfw_client_dispatcher: terminating (client @ 0xb88186f8)
2016-12-20 07:50:58.321-08:00: vmware-view 6101| TUNNEL INTERRUPTED: Could not establish tunnel connection
horizon-client\vmware-root\vmware-mks-6134.log
2016-12-20T07:50:58.199-08:00| mks| I125: VmdbPipeStreamsOvlError Couldn't read: (104) Connection reset by peer.
horizon-client\vmware-root\vmware-MKSVchanClient-6134.log
2016-12-20T07:50:58.204573Z <2602117952> [6134] D MKSVchan_Log: PCOIP_VCHAN_CONNECT_EVENT_CONN
2016-12-20T07:50:58.204579Z <2602117952> [6134] D MKSVchan_Log: mksvchanplugin DISCONNECTED.
horizon-client\vmware-root\vmware-RTAV-6134.log
2016-12-20T07:50:58.204-08:00| vthread-6| I125: RTAV: pcoip_vchan_recv FAILED result -514
2016-12-20T07:50:58.204-08:00| vthread-6| I125: RTAV: {MultimediaRedirChannel}: SessionId=2805628920 - Closed/Disconnected
2016-12-20T07:50:58.204-08:00| vthread-8| I125: RTAV: pcoip_vchan_recv FAILED result -514
virtual-machine\vmware.log
2016-12-20T15:49:55.658Z| vcpu-0| I120: Guest: vm3d: tap: Removing screen with no buffer.
2016-12-20T15:49:55.660Z| vcpu-0| I120: Guest: vm3d: tap: Removing screen with no buffer.
2016-12-20T15:49:55.660Z| vcpu-0| I120: Guest: vm3d: tap: Removing screen with no buffer.
2016-12-20T15:49:55.660Z| vcpu-0| I120: Guest: vm3d: tap: Removing screen with no buffer.
2016-12-20T15:49:55.660Z| vcpu-0| I120: Guest: vm3d: tap: Removing screen with no buffer.
2016-12-20T15:49:55.661Z| vcpu-0| I120: Guest: vm3d: tap: Removing screen with no buffer.
2016-12-20T15:49:55.661Z| vcpu-0| I120: Guest: vm3d: tap: Removing screen with no buffer.
2016-12-20T15:49:55.661Z| vcpu-0| I120: Guest: vm3d: tap: Removing screen with no buffer.
2016-12-20T15:49:55.663Z| vcpu-0| I120: Guest: vm3d: tap: blanking in screen object mode.
2016-12-20T15:49:55.682Z| vcpu-0| I120: Guest: vm3d: svgadevtap: Allocating server command buffer, size=2097152 bytes